Tara Cramer
Camp Hill,PA
Summary
Self-motivated and resourceful with 18 years of expertise using teamwork and communication to drive outstanding patient care. Resolves problems and handles issues quickly while following protocols. Also assisting high volume medical office environment by efficiently scheduling appointments and assisting patient needs. Positive and upbeat with excellent interpersonal communication skills.
Overview
18
18
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs Medical Center
Lebanon, PA
08.2021 - Current
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Oriented and trained new staff on proper procedures and policies.
- Promoted office efficiency, by distributing documents and discussing updated protocol for scheduling.
- Provided backup support to office staff by answering phones and scheduling appointments.
- Used vse and cprs to maintain and record patient data and generate reports.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Verified and updated clinical and demographic records though detailed documenting and thorough verification.
- Generated and mailed patient appointment and recall letters.
- Scheduled appointments for patients at other VA clinics .
- Scanned insurance cards to collect patient information for billing and insurance filling.
Certified Dental Assistant/Office Assistant Lead Worker
Joshua M. Greenberg
Camp Hill, PA
09.2003 - 05.2021
- Assisted dentist in management of medical or dental emergencies.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PAMedical Assisting
Cumberland Perry Area Career Technical Center
Mechanicsburg, PAContinued Education Classes
Harrisburg Area Community College
Harrisburg, PASkills
- Multitasking and Prioritization
- Flexibility and Adaptability
- Willingness to Learn
- Clear Communication
- Time Management
- Problem Anticipation and Resolution
- Data Entry
- Appointment Scheduling
- Multi-line Telephone System Operation
Timeline
Advanced Medical Support Assistant
Veterans Affairs Medical Center
08.2021 - Current
Certified Dental Assistant/Office Assistant Lead Worker
Joshua M. Greenberg
09.2003 - 05.2021
High School Diploma -
Cumberland Valley High School
Medical Assisting
Cumberland Perry Area Career Technical Center
Continued Education Classes
Harrisburg Area Community College
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