Summary
Overview
Work History
Education
Skills
Watching movies and playing board games.
Timeline
Generic

Tarisha Fletcher-Soumanou

115 Hillshire Loop, Hot Springs,AR

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Customer Service Cashier

Lowes Home Improvment
02.2013 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store

Customer Service Representative

Visa (Contractor Aerotek)
08.2010 - 09.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered over customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Manage over 100 customer calls per day increasing sales by 10%

Education

Associate of Science - Medical Assisting

ATI Career Training Center - Fort Lauderdale
Fort Lauderdale, FL
06.2008

Skills

  • Customer Complaint Resolution
  • Customer Service and Assistance
  • Cash Register Operation
  • Customer Inquiries
  • Calculation of Discounts
  • Customer Satisfaction
  • Coupon Redemption
  • Work Task Prioritization
  • Service Minded
  • Customer Transactions
  • Credits and Refunds
  • Adaptable and Flexible
  • Answering Customer Questions

Watching movies and playing board games.

I enjoy watching movies with our 2 sons 11yrs and 13yrs. Our favorite movie to watch together is The Adventures of Tin Tin and our favorite board game is Ludo.

Timeline

Customer Service Cashier

Lowes Home Improvment
02.2013 - Current

Customer Service Representative

Visa (Contractor Aerotek)
08.2010 - 09.2011

Associate of Science - Medical Assisting

ATI Career Training Center - Fort Lauderdale

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Tarisha Fletcher-Soumanou