Tasha Mentzer
Cardington ,OH
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Central Ohio Primary Care
Westerville, Ohio
2023.04 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Documented and managed patient information in computer system.
- Scheduled patient appointments and procedures.
- Utilized technology and specialized software to maximize productivity.
- Answered over 100 telephone calls per day to schedule appointments and answer patient questions
Front Desk Receptionist
RedMed Urgent Clinic
Olive Branch , MS
2022.08 - 2023.03
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Instacart Shopper
Instacart
Southaven, MS
2020.10 - 2022.08
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location
Patient Service Representative
Central Ohio Primary Care-WVFP
Westerville, OH
2014.09 - 2022.06
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Documented and managed patient information in computer system.
- Scheduled patient appointments and procedures.
- Utilized technology and specialized software to maximize productivity.
- Answered over 100 telephone calls per day to schedule appointments and answer patient questions.
Manager
Heartland Country Resort
Fredericktown , OH
2012.05 - 2014.08
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team
- Monitored staff performance and addressed issues.
- Interviewed, hired and trained new employees.
- Supervised staff performing daily activities.
Education
Certificate - Hospitality And Travel
Bradford School
Columbus, OH07.1993
High School Diploma -
Highland High School
Marengo, OH06.1992
Skills
- Data management
- Communication
- Basic math
- Payment processing
- Appointment confirmation
- Scheduling appointments
- Troubleshooting
- Training & development
- Maintenance & repair
Timeline
Patient Service Representative
Central Ohio Primary Care
2023.04 - Current
Front Desk Receptionist
RedMed Urgent Clinic
2022.08 - 2023.03
Instacart Shopper
Instacart
2020.10 - 2022.08
Patient Service Representative
Central Ohio Primary Care-WVFP
2014.09 - 2022.06
Manager
Heartland Country Resort
2012.05 - 2014.08
Certificate - Hospitality And Travel
Bradford School
High School Diploma -
Highland High School