Clinical professional with proven record of managing clinical operations and improving patient outcomes. Advanced knowledge in healthcare protocols complemented by collaborative approach to team management. Reliable in adapting to dynamic healthcare environments and dedicated to achieving optimal results through strategic planning and execution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Manager
CareNow Urgent Care
12.2023 - Current
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Implemented new policies and educated staff on changes.
Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
Certified Clinical Medical Assistant
CareNow Urgent Care
10.2021 - Current
Prepared and administered medications to alleviate patient symptoms.
Taught patients about medications, procedures, and care plan instructions.
Sanitized, restocked, and organized exam rooms and medical equipment.
Collected and documented patient medical information such as blood pressure and weight.
Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Performed Injections, Phlebotomy, collected specimens and prepared them the carrier pick up.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Certified Clinical Medical Assistant
Mid-America Rheumatology Consultants
02.2018 - 09.2021
Prepared and administered medications to alleviate patient symptoms.
Taught patients about medications, procedures, and care plan instructions.
Sanitized, restocked, and organized exam rooms and medical equipment.
Called and faxed pharmacies to submit prescriptions and refills.
Collected and documented patient medical information such as blood pressure and weight.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Prepared lab specimens for diagnostic evaluation.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Lab Coordinator/Phlebotomy Team Lead
Boyce and Bynum Pathology and Laboratories
07.2015 - 02.2018
Evaluated emerging technologies and recommended upgrades to enhance laboratory capabilities.
Oversaw training programs for laboratory personnel, ensuring consistent adherence to best practices and procedures.
Ensured timely maintenance of all laboratory instruments to minimize downtime and extend their useful life.
Managed inventory of laboratory supplies, ensuring availability of necessary materials for experiments and research.
Prepared schedules and routes for the staff.
Went out on STAT calls when the was unable to draw a patient.
Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
Investigated and resolved issues related to laboratory processes and procedures.
Education
Bachelor of Arts - Criminal Justice/Criminology
University of Missouri- Kansas City
Kansas City, MO
05-2013
Associate of Arts - Business Administration
Penn Valley Community College
Kansas City, MO
08-2008
Certificate - Certified Medical Assistant
Concorde Career Institute
Kansas City, MO
08-2003
Skills
Clinical Leadership
Training and mentoring
Clinical safety
Payroll Administration
Strategic Planning
Staff Scheduling
Team Management/ Time Management
HIPAA
Immunization Administration
Data Entry
CPR
EMR / EHR
Medical terminology knowledge
Case Management
Venipuncture Expertise
Vital Sign Monitoring
Sample Preparation
Multitasking and Prioritization
Critical Thinking/ Decision Making
Clinical and Operational Judgement
DOT and BAT testing
Certification
Basic Life Support (BLS) - American Heart Association.
Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Department of Transportation (DOT) Certified and to Instruct