Tasha Singleton
El Paso,TX
Summary
Dedicated front desk receptionist with proven skills in managing customer inquiries and providing administrative support. Committed to delivering exceptional guest services and maintaining accurate records.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Southwest Tax solutions
El Paso, Texas
12.2024 - Current
- Managed front desk operations and greeted clients warmly.
- Scheduled appointments and maintained calendars for tax professionals.
- Answered phone calls and directed inquiries to appropriate staff members.
- Assisted clients with completing necessary forms for tax preparation.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Customer Service Representative
My time fitness
El Paso, Texas
01.2023 - 07.2026
- Assisted members with inquiries about fitness programs and services.
- Educated members on proper use of gym equipment and safety protocols.
- Managed membership accounts, including renewals and cancellations efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Strengthened customer retention by offering discount options.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Westover High
Fayetteville, NCSkills
- Data entry
- Appointment scheduling
- Administrative support
- Customer inquiries
- Cash handling
- Membership management
- Guest services
- Detail orientation
- Problem resolution
- Time optimization
- Professional phone communication
- Record keeping
Timeline
Front Desk Receptionist
Southwest Tax solutions
12.2024 - Current
Customer Service Representative
My time fitness
01.2023 - 07.2026
Westover High