Tashunda Murphy
Chicago ,IL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Buffalo Wild Wings
Tinley Park, IL
07.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Administrative Assistant
Loomis Primary
Chicago, IL
08.2023 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Server
Dennys Restaurant
Chicago, IL
05.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Psychology
Northern Illinois University
Dekalb, ILHigh School Diploma -
Perspectives Leadership Academy
8522 S Lafayette 05.2021
Skills
- Customer relationship management
- Sales promotion
- Team collaboration
- Effective communication
- Customer engagement
- Strong work ethic
- Exceptional customer service
- Suggestive selling
- Guest relations management
- Relationship management
- Document management
- Data entry
- Time management
Accomplishments
President of Student Government Association
Timeline
Server
Buffalo Wild Wings
07.2024 - Current
Administrative Assistant
Loomis Primary
08.2023 - 12.2024
Server
Dennys Restaurant
05.2021 - 08.2023
Psychology
Northern Illinois University
High School Diploma -
Perspectives Leadership Academy