Summary
Overview
Work History
Education
Skills
Timeline
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Tatiana Brown

West Hazleton,Pennsylvania

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Dunkin
Drums, PA
06.2021 - Current
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Motivated and led team members to work together to achieve targets.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Oversaw payroll preparation and administration for staff.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Service Manager

Chipotle Restaurant
Hazleton, PA
10.2022 - 02.2023
  • Hired and trained service department staff to drive performance.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Motivated and supported employees to maintain low turnover.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Warehouse Associate

American Eagle Distributing
Hazleton, PA
09.2019 - 02.2020
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Staged and sorted multiple types of products for loading.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.

Education

GED -

Luzerne County Community College
Hazleton, PA
02.2020

Skills

  • Business Development
  • Team Leadership Strength
  • Business Operations Background
  • Training and Development Skill
  • Training Management
  • Decision Making
  • Goal Setting
  • Hiring and Onboarding
  • Staff Scheduling
  • Budget Control
  • Policy Development and Enforcement
  • Management Team Building
  • Assignment Delegation
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Quality Assurance

Timeline

Service Manager

Chipotle Restaurant
10.2022 - 02.2023

Assistant General Manager

Dunkin
06.2021 - Current

Warehouse Associate

American Eagle Distributing
09.2019 - 02.2020

GED -

Luzerne County Community College

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Tatiana Brown