Tatiyana McCoy
Ewing
Summary
Dynamic and detail-oriented professional with extensive experience at Saker Shoprite, excelling in payroll processing and customer service. Proven ability to enhance inventory accuracy and resolve conflicts effectively. Proficient in Microsoft Excel and committed to maintaining confidentiality and integrity in all operations. Recognized for strong problem-solving skills and a customer-centric approach.
Overview
4
4
years of professional experience
Work History
Payroll Clerk
Saker Shoprite
07.2023 - Current
- Maintained payroll information by calculating, collecting, and entering data utilizing the Kronos application.
- Maintained employee confidentiality while protecting payroll operations and keeping payroll-related documents/information secure and well-organized.
- Resolved issues arising from incorrect payments or missing information by collaborating with management/ human resources to gather necessary details promptly.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Audited timecards and payroll records for accuracy.
- Proficient in data analysis of profit/losses using microsoft suites.
Scanning Coordinator
Saker Shoprite
04.2023 - Current
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
- Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
Front End Runner/Customer Service Representative
Saker Shoprite
09.2022 - Current
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Cross-trained existing employees to maximize team agility and performance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Saker Shoprite
04.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints leading to improved customer relations, as well as answering questions about store policies.
- Mentored new employees on cashier/self checkout duties and best practices, improving overall staff performance.
Cashier
Mexican Mariachi
03.2021 - 04.2022
- Accurately handled cash register transactions while providing excellent customer service.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Promoted teamwork among employees by sharing responsibilities evenly across all stations during peak business hours.
Education
BBA - Business Administration And Management
Mercer County Community College
West Windsor NJ06-2027
High School Diploma -
Ewing High School
Ewing NJ06-2023
Skills
- Customer service
- Patience and empathy
- Work ethic and integrity
- Data entry
- Payroll processing
- Microsoft Excel proficiency
- Multitasking and organization
- Problem solving skills
- Common Sense
Timeline
Payroll Clerk
Saker Shoprite
07.2023 - Current
Scanning Coordinator
Saker Shoprite
04.2023 - Current
Front End Runner/Customer Service Representative
Saker Shoprite
09.2022 - Current
Cashier
Saker Shoprite
04.2022 - Current
Cashier
Mexican Mariachi
03.2021 - 04.2022
BBA - Business Administration And Management
Mercer County Community College
High School Diploma -
Ewing High School
Similar Profiles
Olivia EagoneOlivia Eagone
CGO Clerk at Saker ShopriteCGO Clerk at Saker Shoprite
Adam StolarzAdam Stolarz
Clerk at Saker ShopRiteClerk at Saker ShopRite
Aaron LedermanAaron Lederman
Accounting Assistant at Saker ShopriteAccounting Assistant at Saker Shoprite