TATIYANA M. BROWN
CLINTON,MS
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Waitrapp
10.2017 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Designated Hitter
Walgreens
Jackson, MS
10.2017 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Sales Associate
Cato
Jackson, MS
02.2016 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Desk Assistant
Mississippi College
Clinton, MS
01.2017 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Guest Specialist
Captain D's
Pearl, MS
04.2016 - 03.2017
- Provided information about food services and answered questions with knowledgeable responses.
- Went above and beyond job requirements to provide superior service to every customer.
- Greeted incoming customers and offered immediate assistance.
- Accepted payments, submitted into system and issued receipts.
Education
Certificate of Completion in Real Estate - Real Estate
American School of Real Estate Express
St Louis, MO10.2021
Associates of Finance - Finance
MS Holmes Community College
Ridgeland, MS06.2021
Skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Data Gathering
- Inventory Control Procedures
Timeline
Designated Hitter
Walgreens
10.2017 - 04.2020
Delivery Driver
Waitrapp
10.2017 - Current
Desk Assistant
Mississippi College
01.2017 - 05.2017
Guest Specialist
Captain D's
04.2016 - 03.2017
Sales Associate
Cato
02.2016 - 10.2017
Certificate of Completion in Real Estate - Real Estate
American School of Real Estate Express
Associates of Finance - Finance
MS Holmes Community College
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