Tatum Harvey
Rio Verde,AZ
Summary
Hardworking, positive and upbeat attendant makes guests feel welcome an happy while balancing diverse business requirements. Knowledgeable about staff loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Salt and Lime Modern Mexican Grill
Scottsdale, AZ
09.2023 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Upsold appetizers, drinks, desserts. when appropriate.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Built positive relationships with other front-of-house and kitchen staff.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Receptionist
pink petals nail spa
Scottdale, AZ
01.2023 - 08.2023
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Processed payments for services rendered.
- Maintained up-to-date records of customer visits and purchases.
- Ensured all areas of the salon were clean and organized at all times.
- Assisted stylists with client check-in and check-out procedures when needed.
- Resolved customer complaints in a professional manner.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
- Updated client profiles regularly in order to maintain accurate records.
- Assisted in training new receptionists on proper use of the salon software system.
- Responsible for opening and closing the reception area each day according to set guidelines.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
Ice Cream Scooper
Sweet Republic
Scottdale, AZ
09.2022 - 12.2023
- Prepared sundaes, milkshakes, and other frozen treats according to customer specifications.
- Maintained a clean work area and complied with health codes.
- Greeted customers in a friendly manner and provided excellent customer service.
- Adhered to all food safety regulations and monitored product temperatures throughout the shift.
- Operated cash registers and processed payments accurately.
- Provided accurate change for customers' transactions.
- Stocked shelves with ice cream products and toppings.
- Weighed ingredients for ice cream recipes using scales when necessary.
- Cleaned equipment such as blenders, mixers, freezers, scoops. after each use.
- Organized storage areas for efficient access to supplies needed during shifts.
- Assisted in training new employees on proper scooping techniques and procedures.
- Followed company policies regarding portion sizes when serving customers' orders.
- Demonstrated knowledge of flavors available when taking orders from customers.
- Communicated inventory needs to supervisors so that supplies were always available during shifts.
- Rotated stock regularly to avoid spoilage or waste of products.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Education
GED -
Desert Mountain High School
Scottsdale, AZSkills
- Dining customer service
- Guest Relations Management
- Dining crew workflow optimization
- Reservations Coordination
- Menu Memorization
- Conflict Resolution
- Payment Processing
- Sales and Marketing
- Price memorization
- POS system operations
- Reading Comprehension
- Safe Food Handling
- Scheduling
- Active Learning
- Social Perceptiveness
- Cash Handling
- Supply Restocking
- Strong multitasking
- Cleanliness and hygiene
- Wait List Management
- Restaurant Operations
References
References available upon request.
Timeline
Restaurant Hostess
Salt and Lime Modern Mexican Grill
09.2023 - Current
Receptionist
pink petals nail spa
01.2023 - 08.2023
Ice Cream Scooper
Sweet Republic
09.2022 - 12.2023
GED -
Desert Mountain High School
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