Summary
Overview
Work History
Education
Skills
Timeline
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Tatum Klassen

Eagan,MN

Summary

Dedicated professional with strong customer service skills. Experienced in coordinating dining experiences and training staff to enhance team performance.

Overview

5
5
years of professional experience

Work History

Hostess and Food Runner

Inver Grove Brewery
Inver Grove Heights, MN
01.2024 - Current
  • Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
  • Managed waitlist and reservations using a online software for optimal seating arrangements.
  • Coordinated with kitchen and service staff to facilitate smooth dining experiences during peak hours.
  • Trained new host staff on procedures and customer service standards to enhance team performance.
  • Maintained cleanliness and organization of front-of-house areas to uphold brewery's standards.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Delivered food orders promptly to ensure customer satisfaction and dining experience.
  • Coordinated with kitchen staff to maintain accurate order flow and minimize delays.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.

Front Desk Receptionist

ONX Yoga Studio
Eagan, MN
08.2021 - 01.2023
  • Greeted and assisted clients, ensuring a welcoming atmosphere at reception.
  • Handled customer inquiries and resolved issues to enhance satisfaction and retention.
  • Processed payments and membership registrations accurately, ensuring compliance with policies.

Education

Bachelor of Arts - Psychology

St. Olaf College
Northfield, MN
05-2028

High School Diploma -

Academy of Holy Angels
Richfield, MN
06-2024

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Online and in Person Communication
  • Public Speaking

Timeline

Hostess and Food Runner

Inver Grove Brewery
01.2024 - Current

Front Desk Receptionist

ONX Yoga Studio
08.2021 - 01.2023

Bachelor of Arts - Psychology

St. Olaf College

High School Diploma -

Academy of Holy Angels