Dedicated professional with strong customer service skills. Experienced in coordinating dining experiences and training staff to enhance team performance.
Overview
5
5
years of professional experience
Work History
Hostess and Food Runner
Inver Grove Brewery
Inver Grove Heights, MN
01.2024 - Current
Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
Managed waitlist and reservations using a online software for optimal seating arrangements.
Coordinated with kitchen and service staff to facilitate smooth dining experiences during peak hours.
Trained new host staff on procedures and customer service standards to enhance team performance.
Maintained cleanliness and organization of front-of-house areas to uphold brewery's standards.
Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
Delivered food orders promptly to ensure customer satisfaction and dining experience.
Coordinated with kitchen staff to maintain accurate order flow and minimize delays.
Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Front Desk Receptionist
ONX Yoga Studio
Eagan, MN
08.2021 - 01.2023
Greeted and assisted clients, ensuring a welcoming atmosphere at reception.
Handled customer inquiries and resolved issues to enhance satisfaction and retention.
Processed payments and membership registrations accurately, ensuring compliance with policies.
Hostess, Food Runner, Server, Expo, Busser at Pilot House Marina and RestaurantHostess, Food Runner, Server, Expo, Busser at Pilot House Marina and Restaurant