Tatum Uhlman
Richmond,VA
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Server
Longhorn Steakhouse
Richmond, Virginia
08.2026 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently during peak service hours.
- Took orders from customers accurately and in a timely manner.
- Provided menu recommendations based on guest preferences and dietary needs.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed customer payments accurately using point-of-sale system.
- Handled guest complaints professionally to ensure satisfaction and loyalty.
- Addressed complaints to kitchen staff and served replacement items.
- Inspected food quality before serving to ensure freshness and safety. before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Set up tables in between patrons to reduce wait times.
Togo/Host
Texas Roadhouse
Fredericksburg, VA
08.2023 - 07.2026
- Greeted guests warmly to create a positive first impression.
- Managed dining room seating to optimize flow and guest satisfaction.
- Coordinated with servers to ensure timely table assignments and service.
- Handled reservations and waitlists to manage guest expectations efficiently.
- Provided customers with accurate wait times and monitored waiting list.
- Provided excellent customer service by addressing guest inquiries promptly.
- Assisted guests with menu inquiries and special requests promptly.
- Coordinated with kitchen staff to communicate customer requests accurately.
- Assisted in training new hosts on procedures and customer service standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Riverbend High School
Spotsylvania, VA05-2025
Some College (No Degree) - Gender Studies
J. Sargeant Reynolds Community College
Richmond, VA09-2026
Skills
- POS system operation
- Payment handling
- Suggestive selling
- Customer service
- Guest engagement
- Effective communication
- Problem solving
- Time management
- Multitasking
- Team collaboration
- Active listening
- Suggestive recommendations
- Critical thinking
Timeline
Server
Longhorn Steakhouse
08.2026 - Current
Togo/Host
Texas Roadhouse
08.2023 - 07.2026
High School Diploma -
Riverbend High School
Some College (No Degree) - Gender Studies
J. Sargeant Reynolds Community College