Taylor Cossette
Fargo,ND
Summary
Dedicated and results-driven Property Manager with extensive experience managing largescale residential, multifamily, and commercial portfolios. Known for overseeing 1,000+ units while maintaining high occupancy, strong resident retention, and operational excellence. Recognized for exceptional customer service, a genuine passion for helping others, and the ability to build lasting relationships with residents, owners, vendors, and team members. Proven leader who thrives in fast-paced environments and consistently delivers high-performance results.
Overview
17
17
years of professional experience
Work History
Property Manager
River Rock Property Management
Fargo, ND
06.2023 - Current
- Oversee daily operations of a large and diverse portfolio including single-family, multifamily, and commercial properties
- Manage leasing, tenant relations, rent collections, lease compliance, and conflict resolution
- Coordinate maintenance teams, vendors, and capital improvement projects to ensure property performance
- Conduct move-in, move-out, annual, and pre-move-out inspections
- Prepare and analyze budgets, rent rolls, and financial reports to maximize NOI
- Provide consistent communication and strategic guidance to property owners and investors
- Execute marketing strategies to reduce vacancy and increase retention
- Complete detailed security deposit accounting and reconciliations
- Successfully managed a portfolio of over 1,000 units across the Fargo/Moorhead area
- Maintained high occupancy rates and strong resident satisfaction through proactive management
- Built strong, trust-based relationships with residents, owners, and vendors
- Recognized for exceptional customer service and responsiveness
- Implemented organized systems that improved efficiency across operations
- Balanced high-volume workload with a hands-on, people-first approach
Assistant Property Manager
Goldmark Property Management
West Fargo, ND
03.2022 - 06.2023
- Supported full operational and financial management of multifamily communities
- Led leasing efforts including tours, marketing, and closing prospective residents
- Managed renewals, rent collections, delinquency tracking, and reporting
- Assisted with budgeting, rent adjustments, and market analysis
- Coordinated move-ins, move-outs, and vendor scheduling
- Helped train, mentor, and support leasing staff
- Consistently delivered strong leasing performance and high closing ratios
- Built meaningful relationships with residents, improving retention and satisfaction
- Known for going above and beyond to ensure a positive resident experience
- Played a key role in maintaining occupancy and community performance goals
Assistant Community Manager
Hegenes Property Management (Dakota View)
Fargo, ND
04.2021 - 03.2022
- Acted as primary point of contact for residents, prospects, vendors, and staff
- Processed applications, screenings, leases, and compliance documentation
- Managed leasing, marketing, and consistently maintained high closing success
- Coordinated maintenance requests and ensured timely completion
- Handled rent processing, delinquency tracking, and account management
- Top leasing agent company-wide consistently month after month
- Promoted quickly due to strong performance and leadership ability
- Delivered exceptional customer service, building strong resident relationships
- Contributed to high resident retention and positive community environment
Solution Specialist (Benefits)
WEX / Discovery Benefits
Fargo, ND
04.2018 - 12.2020
- Provided client support for HSA, HRA, and flexible benefits accounts
- Assisted clients with compliance, reporting, and IRS regulation updates
- Resolved issues through phone, email, and internal systems
- Consistently met or exceeded performance metrics
- Built strong client relationships through responsiveness and problem-solving
Business Manager (Clinique / Lancôme)
Herberger's
Moorhead, MN
01.2015 - 04.2018
- Managed team operations including hiring, scheduling, payroll, and training
- Led sales initiatives, customer engagement, and inventory management
- Drove strong sales performance through relationship-based selling
- Developed team members and created a positive, high-performing environment
Assistant Store Manager
Sally Beauty Supply
Moorhead, MN
03.2011 - 01.2015
- Supported store operations including inventory, merchandising, and cash handling
- Delivered excellent customer service and product knowledge
Coffee Master
Starbucks
Moorhead, MN
09.2009 - 03.2011
- Provided high-quality customer service in a fast-paced environment
- Trained new employees and contributed to team success
- Recognized for customer service excellence and sales performance
- Built loyal customer relationships through personalized service
Education
Broker Associate Coursework - Real Estate
Pro-Ed
Sioux Falls, SD01-2021
Cosmetology & Esthetics Program -
Josef's West Academy
Fargo, ND06-2015
Skills
- Property Management
- Large Portfolio Oversight
- Leasing
- Sales
- Resident Retention
- Exceptional Customer Service
- Relationship Building
- Financial Reporting
- Budgeting
- NOI Optimization
- AppFolio
- Yardi
- Property Management Software
- Vendor Coordination
- Maintenance Coordination
- Fair Housing Compliance
- Leadership
- Training
- Team Development
- Conflict Resolution
- Problem Solving
- Microsoft Excel
- Google Workspace
- Microsoft Office
Languages
English
Timeline
Property Manager
River Rock Property Management
06.2023 - Current
Assistant Property Manager
Goldmark Property Management
03.2022 - 06.2023
Assistant Community Manager
Hegenes Property Management (Dakota View)
04.2021 - 03.2022
Solution Specialist (Benefits)
WEX / Discovery Benefits
04.2018 - 12.2020
Business Manager (Clinique / Lancôme)
Herberger's
01.2015 - 04.2018
Assistant Store Manager
Sally Beauty Supply
03.2011 - 01.2015
Coffee Master
Starbucks
09.2009 - 03.2011
Broker Associate Coursework - Real Estate
Pro-Ed
Cosmetology & Esthetics Program -
Josef's West Academy