Taylor Couch
Hutto,TX
Summary
Accomplished assistant store manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Tuesday Morning
Austin, TX
2022.01 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
House Maid
Freelance
San Antonio, TX
2021.02 - Current
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged positively with residents while cleaning apartments and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assisted homeowner with laundry folding, ironing and pressing.
- Kept building entryway glass clean and polished for professional presentation.
- Responded to requests from patrons for linens and toiletries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Changed bed linens and collected soiled linens for cleaning.
- Polished glass surfaces and windows.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed spot-cleaning on furniture stains.
- Rotated linens in storerooms and replenished when supplies ran low.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
Key Holder
Tuesday Morning
New Braunfels, TX
2020.03 - 2022.01
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Waitress
Applebee's Neighborhood Grill & Bar
New Braunfels, TX
2021.07 - 2021.08
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Prepared specialty desserts for customers for special occasions.
Cashier
Tuesday Morning
New Braunfels, TX
2019.11 - 2020.03
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
Hooksett, NH05.2024
Skills
- Sales Promotion
- Quality Assurance
- Assignment Delegation
- Performance Assessment
- Verbal and Written Communication
- Human Resources Oversight
- Department Oversight
- Administrative Management
- Team Leadership
- Policy Development and Enforcement
- Originality and Creativity
- Customer Service Management
- Staff Scheduling
- Budget Control
- Mathematical Calculation and Reasoning
- Goal Setting
- Decision Making
- Cost Reduction
- Records Organization and Management
- Focus and Follow-Through
- Recruitment and Hiring
- Employee Motivation
- Business Leadership
- Problem Anticipation and Resolution
- Training Management
- Waste Management and Reduction
- Calendar Management
- Money Handling
- Customer Relations
- Deadline Management
- Layout Planning
- Sales Coaching
- Presentation Development and Delivery
- Word Processing
- Inventory Tracking and Management
- Direct Sales
- Multitasking and Prioritization
- Advertising Campaign Development
- Product Transportation
- Payroll Administration and Timekeeping
- Recycling and Conservation
- Desktops, Laptops and Mobile Devices
- POS Terminal Operations
- Special Promotions Planning
Timeline
Assistant Store Manager
Tuesday Morning
2022.01 - Current
Waitress
Applebee's Neighborhood Grill & Bar
2021.07 - 2021.08
House Maid
Freelance
2021.02 - Current
Key Holder
Tuesday Morning
2020.03 - 2022.01
Cashier
Tuesday Morning
2019.11 - 2020.03
Bachelor of Science - Forensic Psychology
Southern New Hampshire University