Taylor Cruz
Palmyra,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Springfield Plastics
04.2023 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
- Handled new customer inquires; including contacting credit references, entering new customer information into spreadsheets.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Data entry into Dynamics system.
- Processing invoices to be sent out to customers.
Patient Registration Associate
Carlinville Area Hospital
06.2021 - 03.2023
- Enhanced patient registration efficiency by streamlining processes and implementing electronic records management.
- Reduced wait times for patients through effective time management and efficiency of data entry.
- Contributed to a welcoming atmosphere by maintaining clean, organized workspaces within the registration area.
- Managed high volumes of incoming calls, directing callers to appropriate departments while maintaining diplomacy and professionalism.
- Processed payments from patients for copays, deductibles, or other out-of-pocket expenses as required.
- Demonstrated flexibility adapting quickly to changes in hospital policies or procedures relating to patient registration.
- Ensured accurate patient data collection by utilizing comprehensive intake forms and verifying information.
- Provided exceptional customer service, addressing patient concerns and inquiries promptly and professionally.
Daycare Teacher
Children's Garden Learning Center
08.2019 - 06.2021
- Increased children's social skills by incorporating group activities and cooperative play into daily routines.
- Enhanced children's emotional development through empathetic communication and active listening techniques.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Administered assessments for developmental milestones, identifying areas of growth or concern to address promptly.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Daycare Assistant Teacher
Jodie's Daycare
02.2017 - 08.2019
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
- Improved communication between parents and staff by providing regular updates on student progress and upcoming events.
- Increased student engagement during storytime by using animated voices, gestures, and props to bring stories to life.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Aided in smooth transitions between activities throughout the day by preparing materials ahead of time and guiding students calmly from one task to another.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
No Degree -
Southwestern Illinois College
Belleville, ILHigh School Diploma -
Lebanon High School
Lebanon, IL06.2013
Skills
- Data Collection
- Data Entry
- Paperwork Processing
- Building Rapport
- Microsoft Excel
- Professional Telephone Demeanor
- Account Updating
- Insurance Verification
- Accuracy and Precision
- Patient Confidentiality
- Attention to Detail
- Computer Literacy
Timeline
Customer Service Representative
Springfield Plastics
04.2023 - Current
Patient Registration Associate
Carlinville Area Hospital
06.2021 - 03.2023
Daycare Teacher
Children's Garden Learning Center
08.2019 - 06.2021
Daycare Assistant Teacher
Jodie's Daycare
02.2017 - 08.2019
No Degree -
Southwestern Illinois College
High School Diploma -
Lebanon High School
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