Taylor Haasch
Menomonee Falls,WI
Summary
Dispatch professional with strong background in emergency communication and high-stress situations. Skilled in rapid decision-making, effective communication and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Waukesha County Communications
07.2023 - Current
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Operated advanced communication systems, ensuring seamless coordination with law enforcement and emergency services.
- Prioritized incoming requests by assessing urgency and allocating resources accordingly.
- Maintained accurate logs of call details and incident reports for future reference and analysis.
- Utilized computer-aided dispatch systems to log calls, track units, and maintain accurate records.
911 Dispatcher
West Bend Police Department
05.2021 - 07.2023
- Monitored radio communications to provide real-time updates to field units and support operational effectiveness.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Read system maps and caller information, and documented details in the computer aided dispatch system.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
Server
The Stillery
05.2020 - 03.2021
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Managed multiple tables efficiently, ensuring timely service during peak hours.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
Associate of Applied Science - Criminal Justice
Waukesha County Technical College
Pewaukee, WI05-2021
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Telephone etiquette
- Call management
- Verbal and written communication
- Typing speed
- Problem-solving
Accomplishments
Miss New Berlin 2020-2021 - a local title in the Miss America Scholarship Organization.
Certification
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- Excellence in Dispatch
Timeline
911 Dispatcher
Waukesha County Communications
07.2023 - Current
911 Dispatcher
West Bend Police Department
05.2021 - 07.2023
Server
The Stillery
05.2020 - 03.2021
Associate of Applied Science - Criminal Justice
Waukesha County Technical College