Cultivated and strengthened customer relationships to drive revenue growth.
Assisted clients with product selection and provided timely responses to inquiries, enhancing customer satisfaction.
Resolved customer issues by coordinating with departments to deliver effective solutions, improving overall service quality.
Managed customer accounts while ensuring accurate records in ACPAC to support effective decision-making.
Lash artist
Lashes By Taylor
05.2019 - Current
Emphasized client satisfaction by fostering strong relationships and delivering tailored lash services.
Managed client communications, scheduled appointments, and ensured seamless follow-through to enhance client experience.
Built personal connections with clients to boost their confidence and create a welcoming atmosphere.
Accounting Department
Master Auto-Tech
01.2021 - 05.2023
Served as primary point of contact between corporate stores and customers, facilitating timely account receivable payments and enhancing client relationships.
Gained experience in data entry, Excel, Word, DocuWare, QuickBooks, and accounts receivables/payables.
Managed data requests to support accounting operations.
Gymnastics Instructor
The Little Gym
03.2015 - 05.2019
Led gymnastics classes for children aged 4 months to 12 years, emphasizing skill progression and individual development.
Classes consisted of spotting and demonstrating skills from basic to advanced gymnastics.
Manager
The Little Gym
05.2017 - 02.2019
As manager and lead instructor I was responsible for marketing, hiring, and training new members of our team.
Implemented marketing strategies to attract new members and retain existing clientele.
Trained and mentored staff on best practices and customer service techniques.
Fostered positive relationships with families to promote community involvement and satisfaction.