Taylor Hazeltine
Biloxi,MS
Summary
I am a very hard working, reliable, and responsible professional who has worked in a fast pace environment and was still able to stay calm and approachable. I'm a huge team player but can also work by myself if need be. I know how to multi-task and get my work done in a time orderly fashion.
Overview
3
3
years of professional experience
Work History
Patient Representative
Memorial Hospital
Gulfport, MS
02.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Posted payments and processed refunds.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for physicians, medical facilities, and handling patient inquiries.
- Frequently double checked patient appointment.
- Verified patient details and insurance coverage and collected co-pays.
- Accomplished multiple tasks within established timeframes.
Concierge
Claiborne Senior Living
Gulfport, MS
08.2022 - 02.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
- Maintained accurate and up-to-date records of guest information.
Server
Senior Living Home
Gulfport, MS
02.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to a residents needs.
- Cultivated warm relationships with regular residents.
- Enhanced residents satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
High School Diploma -
Diberville Senior High School Sch
05.2019
Skills
- Customer Service
- People Oriented
- Medical Terminology
- Patient data confidentiality
- Proficient in Cerner
- Team Player
- Critical Thinking
- Active Listener
- MS Office Proficient
- HIPAA Compliance
Timeline
Patient Representative
Memorial Hospital
02.2023 - Current
Concierge
Claiborne Senior Living
08.2022 - 02.2023
Server
Senior Living Home
02.2022 - 02.2023
High School Diploma -
Diberville Senior High School Sch