Taylor Jenkins
Overland Park,KS
Summary
Enthusiastic and reliable customer service professional with a strong background in client-facing roles, conflict resolution, and empathetic support. Known for delivering high-quality service, building trust, and enhancing team performance. Adept at navigating fast-paced environments, solving problems efficiently, and supporting organizational goals with professionalism and a positive attitude.
Overview
4
4
years of professional experience
Work History
Service Experience Representative
Nordstrom
Overland Park, KS
10.2023 - Current
Provide seamless, high-quality customer support through various transactions.
Demonstrate proficiency with in-store technologies to support operations.
Foster a positive environment by encouraging teamwork and trust.
Resolve customer issues effectively, ensuring satisfaction, and loyalty.
Promote the Nordstrom Rewards Program through customer engagement.
Ensure data security by upholding privacy policies, and addressing concerns.
Student Gift Officer
Emporia State University Alumni Association
Emporia, KS
08.2022 - 12.2022
Conducted outreach to alumni via phone and digital platforms to secure donations.
Strengthened communication and fundraising skills in a fast-paced environment.
Maintained accurate alumni contact records, and donor relations.
Remained calm and courteous during high-pressure conversations.
Education
Bachelor of Science - Communication/Public Relations
Emporia State University
Emporia, KS12-2022
Skills
Customer service
Sales conflict resolution
Excel
Word
PowerPoint
Public speaking
Phone etiquette
Time management
Multitasking
Data entry
CRM systems
Accomplishments
Honoree of Phi Kappa Phi (Top 10% of Juniors)
Member of Lambda Pi Eta (National Communication Honor Society)
Timeline
Service Experience Representative
Nordstrom
10.2023 - Current
Student Gift Officer
Emporia State University Alumni Association
08.2022 - 12.2022
Bachelor of Science - Communication/Public Relations
Emporia State University