Taylor Nixon
Greensboro,NC
Summary
Dynamic and detail-oriented professional with a proven track record, excelling in customer service and conflict resolution. Adept at enhancing service delivery and optimizing operations, I bring strong organizational skills and a commitment to quality assurance, ensuring exceptional customer experiences and team productivity.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
O. Henry Hotel
Greensboro, NC
08.2023 - Current
- Welcomed guests and delivered details about hotel services.
- Checked over booking information both telephonically and face-to-face.
- Ensured timely completion of guest registration processes.
- Managed customer issues with professionalism.
- Monitored and enforced hotel guidelines to ensure conformance.
- Oversaw client accounts ensuring collection, registration and enhancement of personal and financial records.
Logistics Supervisor
UPS
Greensboro, NC
07.2020 - 06.2023
- Managed daily workflow for optimal effectiveness.
- Managed goods delivery in line with customer demands.
- Maintained adherence to relevant laws, regulations, and safety protocols governing logistics operations.
- Optimized shipping methods by pinpointing cost-reduction opportunities.
- Mentored junior personnel to ensure adherence to established departmental protocols.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
Shift Leader
Wok To Walk
New York, NY
07.2018 - 04.2019
- Maintained exceptional service quality throughout work hours.
- Conducted thorough training sessions covering all job aspects and safety measures.
- Supervised team conduct in alignment with corporate regulations.
- Assigned skilled staff to key areas throughout shift to enhance department productivity.
- Organized company files using a document management system, ensuring up-to-date and readily accessible data.
Cashier
Bojangles'
Greensboro, NC
06.2016 - 05.2018
- Ensured accurate processing of payments across multiple methods.
- Executed proactive measures to align store practices with regulatory safety requirements.
- Engaged with patrons to ensure top-quality customer satisfaction.
- Enhanced daily recovery activities to ensure cleanliness and orderliness for optimal productivity.
- Educated staff regarding customer service protocols.
Education
Associate of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO10-2026
High School Diploma -
Eastern Guilford High School
Gibsonville, NC06.2018
Skills
- Customer service
- Data entry
- Detail-oriented
- Quality Assurance
- Service Delivery Management
- Time management
- Adaptability and dependability
- Team Management
- Organizational skills
- Conflict resolution
Timeline
Guest Service Representative
O. Henry Hotel
08.2023 - Current
Logistics Supervisor
UPS
07.2020 - 06.2023
Shift Leader
Wok To Walk
07.2018 - 04.2019
Cashier
Bojangles'
06.2016 - 05.2018
Associate of Science - Criminal Justice
Colorado Technical University
High School Diploma -
Eastern Guilford High School
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