Taylor Patterson
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills, organized and dependable and successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Farmers Insurance Agency
209 S Main St Leslie MI 49251
12.2023 - 2025
- Enhanced customer satisfaction by efficiently addressing and resolving insurance-related queries.
- Assisted agents in generating new business leads for increased policy sales.
- Streamlined policy application processes for faster turnaround times and higher approval rates.
- Provided exceptional customer service by promptly responding to inquiries, resulting in high retention rates.
- Completed sales documentation and collected signatures to finalize purchases.
- Met sales targets of $Amount per month.
Call Center Specialist
Alea Hewson
3777 West Rd East Lansing MI
11.2022 - 08.2023
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Recommended products to customers, thoroughly explaining details.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Receptionist
Tylor VanDerMoere
Mason, MI
10.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Receptionist
Gayle Wireman
Lansing, MI
03.2019 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Certified Nursing Assistant
Chris Simon
Mason, MI
06.2017 - 02.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
Associate of Science - Certified Nursing Assistant
Lansing Community College
Lansing, MI01.2017
High School Diploma -
Dansville High School
Dansville, MI06.2014
Skills
- Computer Proficiency
- Security Awareness
- Positive Attitude and Energetic
- Call Answering and Routing
- Greeting and Seating Clients
- Customer Complaint Resolution
- Reminder Calls
- Making Appointments
- Filing and Smoothing
- Entering Patient Data
- Documentation
- Multitasking
- Attention to details
- Time Management
Timeline
Insurance Agent
Farmers Insurance Agency
12.2023 - 2025
Call Center Specialist
Alea Hewson
11.2022 - 08.2023
Receptionist
Tylor VanDerMoere
10.2021 - 08.2022
Receptionist
Gayle Wireman
03.2019 - 06.2021
Certified Nursing Assistant
Chris Simon
06.2017 - 02.2019
Associate of Science - Certified Nursing Assistant
Lansing Community College
High School Diploma -
Dansville High School