Taylor Scott- Whiteside
Summary
Dedicated customer service professional with a proven track record in creating welcoming environments and resolving issues effectively. Skilled in team collaboration and staff training, delivering high levels of resident and guest satisfaction.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Concierge
InterSolutions
Charlotte, NC
07.2026 - Current
- Created a welcoming and comfortable environment for residents and visitors with warm greetings throughout the day.
- Provided administrative support by organizing resident requests and maintaining communication logs.
- Maintained front desk's concierge logs to provide visitors with access to tours, property information and relevant local information.
- Maximized resident satisfaction by promptly addressing concerns and resolving issues.
- Collaborated with housekeeping and maintenance teams to address resident needs promptly.
- Scheduled and confirmed amenity reservations for residents.
- Ensured guest safety and security, monitoring public areas and managing access to resident floors.
Retail Sales Associate
Nordtsrom
Charlotte, NC
06.2026 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experiences.
- Operated point-of-sale systems accurately and efficiently during high-volume transactions.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Collaborated with team members to organize merchandise displays, ensuring an appealing store layout.
- Helped customers complete purchases, locate items, and join reward programs.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Front Desk Agent
Springhill Suites By Marriott
Charlotte, NC
11.2023 - 03.2026
- Greeted guests and managed check-in/check-out processes to ensure smooth arrivals and departures.
- Responded promptly to guest inquiries, resolving issues to enhance overall satisfaction.
- Maintained accurate records of reservations and room assignments using property management systems.
- Assisted in training new front desk staff on standard operating procedures and customer service excellence.
- Collaborated with housekeeping to coordinate room availability and special requests efficiently.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Promoted hotel amenities and services to guests, enhancing their stay.
Temp Front Desk Agent
AC Hotel by Marriott
Charlotte, NC
11.2024 - 01.2025
- Managed guest check-ins and check-outs efficiently, ensuring a seamless arrival experience.
- Coordinated reservations and maintained accurate booking records using proprietary hotel management software.
- Addressed guest inquiries and resolved concerns promptly, enhancing overall customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards before guest arrivals.
Front Desk Agent
Sheraton Le Meridien
Charlotte, NC
01.2023 - 08.2023
- Managed daily front desk operations and maintained brand standards and operational policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
Junior Sales Manager
Rainbow Clothing Store
Charlotte, NC
02.2022 - 02.2023
- Managed daily sales performance, providing feedback for continuous improvement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Analyzed inventory levels and implemented replenishment strategies to maintain stock availability.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at the end of each shift.
Education
High School Diploma -
William Amos Hough High School
Cornelius, NC06-2019
Skills
- Customer service
- Problem-solving
- Data entry proficiency
- Computer skills
- Staff training and development
- Issue resolution
- Highly adaptable
- Team collaboration
- Effective problem solving
- Strong work ethic
- Basic accounting
- Empathy and patience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Concierge
InterSolutions
07.2026 - Current
Retail Sales Associate
Nordtsrom
06.2026 - Current
Temp Front Desk Agent
AC Hotel by Marriott
11.2024 - 01.2025
Front Desk Agent
Springhill Suites By Marriott
11.2023 - 03.2026
Front Desk Agent
Sheraton Le Meridien
01.2023 - 08.2023
Junior Sales Manager
Rainbow Clothing Store
02.2022 - 02.2023
High School Diploma -
William Amos Hough High School