Taylor Young
Avinger,TX
Summary
Proven track record at Christus Health, enhancing operational efficiency and customer satisfaction through expert schedule coordination and empathetic customer service. Skilled in data entry and patient registration, adept at fostering teamwork, and excelling in high-pressure environments. Achieved significant improvements in patient care delivery by leveraging critical thinking and a strong work ethic. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Overview
7
7
years of professional experience
Work History
Scheduler
Christus Health
02.2023 - Current
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Patient Access Representative
Christus Health
05.2021 - 02.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Orderly
Christus Health
11.2017 - 05.2021
- Assisted nursing staff with patient care tasks, resulting in a more streamlined workflow.
- Assisted in transferring patients between departments, facilitating efficient coordination of healthcare services.
- Enhanced the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Maintained a clean and safe environment for patients, ensuring optimal recovery conditions.
- Contributed to infection control measures by diligently disinfecting surfaces and equipment.
Education
Associate of Applied Science -
Bella Cosmetology College
Winnsboro, TX01.2015
No Degree -
Texas A&M University - Texarkana
Texarkana, TX12.2011
High School Diploma -
Avinger
Avinger, TX06.2011
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Schedule Coordination
- Telephone Etiquette
- Patient Scheduling
- Patient Registration
- Critical Thinking
Timeline
Scheduler
Christus Health
02.2023 - Current
Patient Access Representative
Christus Health
05.2021 - 02.2023
Orderly
Christus Health
11.2017 - 05.2021
Associate of Applied Science -
Bella Cosmetology College
No Degree -
Texas A&M University - Texarkana
High School Diploma -
Avinger
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