Hi, I’m
Taylor C. Harris
Evanston,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
years of professional experience
Work History
ADVOCATE AURORA HEALTHSkokie, Illinois
Patient Service Representative
11.2021 - Current
Job overview
- Engage in over 60+ calls daily providing information and scheduling appointments for occupational health, immediate care and employee health.
- Usage of Epic and iSystoc to schedule appointments.
- Communicates effectively via email with patients, employers, co workers and laboratories for patient results.
- Scan and attach all lab and drug screens to patient chart before emailing, mailing or faxing to the employer/insurance company.
NORTHSHORE UNIVERSITY HEALTHSYSTEMHighland Park, Illinois
CONCIERGE
03.2018 - 06.2020
Job overview
- Provided customer service by answering phone calls in a professional manner to schedule appointments and direct calls to correct department.
- Greeting patients/visitors upon arrival then giving directions to the correct area.
- Handled 20+ calls daily to internal departments with duties of retrieving patient data, faxing, charting and entering patient data.
- Trained employees on protocols, policy and system functions included but not limited to Epic, MS word and Excel..
NORDSTROMSkokie, Illinois
SERVICE EXPERIENCE
10.2016 - 12.2018
Job overview
- Delivered exceptional and prompt service to 200+ guests daily in face to face and over the phone interactions
- Investigated and resolved customer inquiries and complaints quickly.
- Handled cash, credit and debit card transactions maintaining accuracy while remaining in the top three every month for the most customer credit card accounts opened averaging around 40 per month
NORTHSHORE UNIVERSITY HEALTH SYSTEMSHighland Park, Illinois
VOLUNTEER – GIFT SHOP
01.2015 - 04.2015
Job overview
- Balanced and organized cash register by handling cash,, debit card, credit cards and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
Oakton Community CollegeSkokie, IL
Associate of Arts
07.2024
Oakton Community CollegeSkokie, IL
Associate of Arts
07.2024
Skills
- Patient Engagement
- Caring and Empathetic
- Resolving Problems
- Gathering Information From Patients
- Registration and Scheduling
- Call Transfers
Timeline
Patient Service Representative
ADVOCATE AURORA HEALTH
11.2021 - Current
CONCIERGE
NORTHSHORE UNIVERSITY HEALTHSYSTEM
03.2018 - 06.2020
SERVICE EXPERIENCE
NORDSTROM
10.2016 - 12.2018
VOLUNTEER – GIFT SHOP
NORTHSHORE UNIVERSITY HEALTH SYSTEMS
01.2015 - 04.2015
Oakton Community College
Associate of Arts
Oakton Community College
Associate of Arts
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