Taysha Diaz
Watertown,NY
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of recent relevant work experience to your team.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
North Country Family Health Center
01.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
Patient Access Clerk
River Hospital
08.2020 - 03.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Foster Care Caseworker
Children's Home Of Jefferson County
05.2020 - 07.2020
- Assisted in locating and providing safe and secure living arrangements for children who have been removed from troubled home situations
- Provided support to children in foster care in the form of arranging necessary therapy and medical appointments and also helping foster parents/foster families to seek out community resources to aid in the care and development of foster children when needed
- Kept detailed notes of every interaction with foster children, foster parents, birth parents and birth siblings to be referenced for possible future court hearings and case reviews
- Attended weekly case debriefing meetings with management to report on any important or urgent matters relating to foster children and families on each foster care caseworker’s caseload
- Arranged and supervised scheduled visitations for foster children and their birth families on a once-weekly or twice-weekly basis.
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
Team Lead-Boys & Girls Club
Children’s Home of Jefferson County
03.2020 - 07.2020
- Provided supervision to the youth club members in attendance on school nights
- Provided the children with assistance in school subjects when needed
- Prepared dinner and snacks for the children in attendance on club nights
- Escorted the children to the local YMCA to play basketball and attend the gym
- Helped to clean and disinfect the club facility after the start of the COVID pandemic shut down.
Stay at Home Care Giver
Unemployed In North Carolina
12.2016 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Cashier
Burlington Coat Factory
08.2019 - 03.2020
- Help customers with the purchase of their transaction in a fast and efficient manner
- Help and assist customers in finding items of interest around the store
- Clean cash register area and a sweep when necessary
- Assist in putting items back in their proper place.
Certified Medical Assistant at Hooksett Internal Medicine
Catholic Medical Center
08.2015 - 12.2016
- Assisted in clinical procedures and performed EKG’s
- Roomed patients and took patient vitals and input information into the Electronic Medical Record system
- Completed phlebotomy procedures and checked patient cholesterol, HbA1c, Glucose, and Hemoglobin
- Performed administrative duties (schedule appointments, co-pays and checked patients in).
Health Information Tech 1 at CMC Hospital Medical Records Department
Catholic Medical Center
04.2014 - 10.2015
- Collected inpatient and outpatient records from all hospital floors to be brought back to the Medical Records dept
- Signed out medical records to the appropriate departments
- Accountable for answering phones and checking messages to help other medical facilities in getting any appropriate medical patient information they may need.
Health Information Tech 1
Dartmouth Hitchcock Clinic
10.2014 - 08.2015
- Collected inpatient and outpatient records from the clinical departments to be brought back to the Medical Records department
- Signed out medical records to the appropriate departments
- Input patient medical records into the Electronic Medical Records system.
Customer Account Representative
Rent-A-Center
11.2013 - 04.2014
- Accountable for making sales calls and collection calls and writing up customer agreements
- Responsible for completing sales calls in a timely manner and finding the right products to fit the customer’s needs
- Responsible for handling account payments and counseling customers when taking late payments.
Cashier
Family Dollar
04.2013 - 11.2013
- Handled cash transactions and maintained a balanced register at all times
- Completed inventory counts and stocked shelves to fill empty spaces and clean when necessary.
Cashier/Cashier Department Head/ Customer Service Desk/ Florist
Stop and Shop Supermarket
09.2007 - 07.2012
- Cashier Department Head: Responsible for supervising other cashiers and providing assistance as needed
- Cashier: Responsible for completing cash transactions when handling customer’s orders
- Customer Service Desk: Answered phones and processed Western Union transactions and utility bill payments
- Responsible for processing customer returns
- Responsible for handling lottery transactions and winnings
- Florist: Designed floral arrangements according to customer requests.
Education
Bachelor of Arts - English Language And Literature
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH08.2019
Associate of Science - Medical Assisting
MOUNT WASHINGTON COLLEGE
Manchester, NH10.2013
Medical Assistant Diploma -
HESSER COLLEGE
Manchester, NH09.2009
Skills
- Fluent in Spanish
- Verbal and Written Communication
- Document Translation
- Proofreading Skills
- Editing Skills
Languages
English
Spanish
Timeline
Patient Service Representative
North Country Family Health Center
01.2022 - Current
Patient Access Clerk
River Hospital
08.2020 - 03.2023
Foster Care Caseworker
Children's Home Of Jefferson County
05.2020 - 07.2020
Team Lead-Boys & Girls Club
Children’s Home of Jefferson County
03.2020 - 07.2020
Cashier
Burlington Coat Factory
08.2019 - 03.2020
Stay at Home Care Giver
Unemployed In North Carolina
12.2016 - 08.2019
Certified Medical Assistant at Hooksett Internal Medicine
Catholic Medical Center
08.2015 - 12.2016
Health Information Tech 1
Dartmouth Hitchcock Clinic
10.2014 - 08.2015
Health Information Tech 1 at CMC Hospital Medical Records Department
Catholic Medical Center
04.2014 - 10.2015
Customer Account Representative
Rent-A-Center
11.2013 - 04.2014
Cashier
Family Dollar
04.2013 - 11.2013
Cashier/Cashier Department Head/ Customer Service Desk/ Florist
Stop and Shop Supermarket
09.2007 - 07.2012
Bachelor of Arts - English Language And Literature
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Associate of Science - Medical Assisting
MOUNT WASHINGTON COLLEGE
Medical Assistant Diploma -
HESSER COLLEGE
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