Tazhay Downes
Chesapeake ,VA
Summary
Versatile and dynamic, with a proven track record at Gastro at 23rd for enhancing customer service and staff training. Specializes in team leadership and early childhood education, significantly improving client satisfaction and staff efficiency. Excels in creating nurturing environments and fostering emotional support, showcasing exceptional behavior management strategies and safety awareness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Manager
Gastro at 23rd
Newport News, VA
04.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Nanny
Ophori Family
Chesapeake, VA
03.2022 - 01.2024
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
Daycare Assistant
Busy Bee Academy
Charlotte Nc
01.2020 - 12.2021
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
Education
NREMT-B -
Redline Training Group
Chesapeake Va 08.2024
Mallard Creek High School
Charlotte, NC2018
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Safety awareness
- Early Childhood Education
- Toddler Engagement Techniques
- Effective Communication Techniques
- Behavior Management Strategies
- First Aid
- Family Support
- Emotional Support
Certification
Nremt
Timeline
Bar Manager
Gastro at 23rd
04.2023 - Current
Nanny
Ophori Family
03.2022 - 01.2024
Daycare Assistant
Busy Bee Academy
01.2020 - 12.2021
NREMT-B -
Redline Training Group
Mallard Creek High School