Teaira Dandy
Burleson,Tx
Summary
Experienced professional with a diverse background in customer service, healthcare, and remote work environments. Proficient in navigating healthcare systems and databases, skilled at analyzing and collecting data. Strong written and verbal communication skills, known for collaboration and adaptability. Highly motivated individual excelling at independent work, with a talent for quickly mastering new skills. Seeking opportunities for full-time, temporary, or contract employment to further develop technical skills and broaden experience in a remote setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Startek Alliance Rx Walgreens Specialty Pharmacy
04.2024 - Current
- Patient care coordinator, scheduling deliveries over the phone, speaking to Providers offices, Doctors, Insurance, Copay programs, Financial assistance, Patients and etc
- Resolving billing, insurance, copay, logistics, tracking and status questions
- Navigating and utilizing databases, healthcare systems, locating accounts, updating and gathering information
- Submitting adverse events, and discharge summaries, reports, complaints, new enrollments, triaging to different pharmacies while following HIPAA guidelines and PHI
- Emailing different departments every day whether that be order processing, pharmacy techs, Insurance and etc
Turbo Tax Product Expert
Working Solutions
03.2024 - 04.2024
- Remote Contract employee assisting customers with navigating and locating information, troubleshooting to access information, resetting passwords
- Helping customers with navigating through websites and apps while protecting data via phone and video, and Email
Retail Associate/Customer Service
TJ Max
Mansfield, Texas
09.2023 - 04.2024
- Fast paced environment gained experience in Jewelry working behind the counter and follow proper security measures
- Backroom/Stockroom, non-apparel, Women's, Men's, Kids, cashier, Front end
- Resolved queries over the phone
- Stocking shelves organizing products and keeping the store appearing neat, organized, clean
Retail Associate/Customer Service
Ross
Grand Prairie, Texas
02.2024 - 03.2024
- Customer service processing transactions handling a POS system handled cash, and sales promoting stores credit card
- Handled women's clothing, furniture, home appliances, and merchandise
Education
Introduction to typography certification - undefined
California Institute of Arts
10.2024
Introduction to imagemaking certification - undefined
California Institute of Arts
10.2024
Fundamentals of Graphic design certification - undefined
California Institute of Arts
09.2024
High school diploma - undefined
K-12 Tops online preparatory school
Huntsville, TX06.2023
Skills
- Microsoft Office
- Microsoft Outlook
- Customer service
- Database
- Analyzing information
- Critical thinking
- Typing accuracy
- Collaboration
- Flexibility and adaptability
- Microsoft Excell
- Technical proficiency
- Accuracy and precision
- Problem solving
- Organization and time management
- Communication
- Sales promotion
- Attention to detail
Certification
- Entrepreneurship and Small Business Certification
- Fundamentals of Graphic Design Certification, California Institute of Arts, 09/01/24
- Introduction to Typography Certification, California Institute of Arts, 10/01/24
- Introduction to Image Making Certification, California Institute of Arts, 10/01/24
Timeline
Patient Care Coordinator
Startek Alliance Rx Walgreens Specialty Pharmacy
04.2024 - Current
Turbo Tax Product Expert
Working Solutions
03.2024 - 04.2024
Retail Associate/Customer Service
Ross
02.2024 - 03.2024
Retail Associate/Customer Service
TJ Max
09.2023 - 04.2024
Introduction to typography certification - undefined
California Institute of Arts
Introduction to imagemaking certification - undefined
California Institute of Arts
Fundamentals of Graphic design certification - undefined
California Institute of Arts
High school diploma - undefined
K-12 Tops online preparatory school