Teaira Dandy
Burleson
Summary
Professional with two years of experience in customer service, one year in healthcare, and one year in remote work from home. I have experience in navigating healthcare systems and databases. Analyzing information, researching and collecting data excellent in written and verbal comunication. Collaboration, adaptability, meticulous and thorough in my work. Highly motivated employee adept at working effectively unsupervised, and quickly mastering new skills. Eager to apply technical skills, and experience. Seeking fulltime employment, Temp ,and contract. Desiring to grow and gain experience , expand experience and skills in a remote position.
Dedicated professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Startek Alliance Rx Walgreens Specialty Pharmacy
04.2024 - Current
- Patient care coordinator, scheduling deliveries over the phone, speaking to Providers offices, Doctors, Insurance, Copay programs, Financial assistance, Patients and etc
- Resolving billing, insurance, copay, logistics, tracking and status questions
- Navigating and utilizing databases, healthcare systems, locating accounts, updating and gathering information
- Submitting adverse events, and discharge summaries, reports, complaints, new enrollments, triaging to different pharmacies while following HIPAA guidelines and PHI
- Emailing different departments every day whether that be order processing, pharmacy techs, Insurance and etc
Turbo Tax Product Expert
Working Solutions
03.2024 - 04.2024
- Remote Contract employee assisting customers with navigating and locating information, troubleshooting to access information, resetting passwords
- Helping customers with navigating through websites and apps while protecting data via phone and video, and Email
Retail Associate/Customer Service
TJ Max
Mansfield
09.2023 - 04.2024
- Fast paced environment gained experience in Jewelry working behind the counter and follow proper security measures
- Backroom/Stockroom, non-apparel, Women's, Men's, Kids, cashier, Front end
- Resolved queries over the phone
- Stocking shelves organizing products and keeping the store appearing neat, organized, clean
- Customer service processing transactions handling a POS system handled cash, and sales promoting stores credit card
- Handled women's clothing, furniture, home appliances, and merchandise
Retail Associate/Customer Service
Ross
Grand Prairie
02.2024 - 03.2024
- Fast paced environment gained experience in Jewelry working behind the counter and follow proper security measures
- Backroom/Stockroom, non-apparel, Women's, Men's, Kids, cashier, Front end
- Resolved queries over the phone
- Stocking shelves organizing products and keeping the store appearing neat, organized, clean
- Customer service processing transactions handling a POS system handled cash, and sales promoting stores credit card
- Handled women's clothing, furniture, home appliances, and merchandise
Education
High school diploma -
K-12 Tops online preparatory school
Huntsville, TXFundamentals of Graphic design certification -
California Institue of Arts
Introduction to typography certification -
California Insitute of Arts
Introduction to imagemaking certification -
California Insitute of Arts
Skills
- Microsoft Office
- Microsoft Outlook
- Customer service
- Database
- Analyzing information
- Critical thinking
- Typing accuracy
- Collaboration
- Flexibility and adaptability
- Microsoft Excel
- Technical proficiency
- Accuracy and precision
- Problem solving
- Organization and time management
- Communication
- Sales promotion
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Documentation skills
- Listening skills
Certification
- Entrepreneurship and Small Business Certification
- Fundamentals of Graphic Design Certification, California Institute of Arts, 09/01/24
- Introduction to Typography Certification, California Institute of Arts, 10/01/24
- Introduction to Image Making Certification, California Institute of Arts, 10/01/24
Timeline
Patient Care Coordinator
Startek Alliance Rx Walgreens Specialty Pharmacy
04.2024 - Current
Turbo Tax Product Expert
Working Solutions
03.2024 - 04.2024
Retail Associate/Customer Service
Ross
02.2024 - 03.2024
Retail Associate/Customer Service
TJ Max
09.2023 - 04.2024
High school diploma -
K-12 Tops online preparatory school
Fundamentals of Graphic design certification -
California Institue of Arts
Introduction to typography certification -
California Insitute of Arts
Introduction to imagemaking certification -
California Insitute of Arts