Tegan V. Ellis
Oceanside,California
Summary
Accomplished Program Director, adept in strategic leadership and budgeting, significantly enhanced program efficiency and patient care. Leveraged regulatory compliance and operations oversight skills to foster robust community partnerships, achieving a notable increase in service quality. Demonstrated expertise in sales strategy development, driving substantial revenue growth and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Program Director
Hospice of the South Coast
San Diego, California
02.2024 - 03.2025
- Supervised coaching, evaluation, and discipline processes for staff.
- Managed staff coordination for seamless execution of everyday program tasks.
- Facilitated community partnerships to enhance local collaborations.
- Secured vendor agreements for program services and supplies.
- Facilitated collaboration among staff and healthcare providers to optimize patient care.
- Educated family members on hospice care protocols and best practices for providing comfort to their loved ones.
- Fostered clear communication with governing boards, department heads, and medical staff.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Resolved customer service issues and devised continual improvements to enhance quality of patient care.
Area Sales Manager
Hospice of the South Coast
12.2022 - 01.2023
- Delivered in-depth training, account management support, and education to new and experienced representatives.
- Developed and executed strategic sales plans to achieve regional sales targets and expand customer base.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Provided detailed sales reports and revenue forecasts to senior management.
- Utilized customer relationship management software to maintain records of customer activities and networking opportunities.
- Analyzed sales statistics to formulate policy and drive KPI benchmarks.
Regional Director of Sales
Traditions Health, formerly Sonata Hospice
09.2020 - 11.2022
- Guided a team of account executives to maintain a consistent daily census averaging 150 patients under care.
- Managed the coordination and execution of weekly training programs across several Traditions’ office sites.
- Equipped new recruits with tools for territory expansion within healthcare landscape.
- Delivered real-time field assistance through ride-alongs and in-service initiatives.
- Facilitated collaboration between clinical and operational teams to drive on-time admissions.
- Performed CRM database entry and managed call-ins efficiently.
- Generated tailored reports, route sheets, budgets, and market analysis briefings.
Director of Event Sales
32 North Brewing Co + Medley Cocktail Co.
09.2017 - 09.2020
- Managed the sales, planning, and execution for more than 150 events annually, increasing event business from $120K to $800K+
- Optimized workflow for faster event booking processing
- Achieved a client satisfaction rate of 98% through exceptional customer service.
- Implemented creative up-selling methods to achieve a 25% increase in contract value.
- Established strategic connections with key industry figures, resulting in a significant uptick of 65% in repeat customer business.
- Leveraged multiple channels to generate a 32% boost in warm leads through innovative outreach strategies.
Marketing & Events Specialist
Mama’s Kitchen
09.2016 - 09.2017
- Directed successful execution of organization's flagship charity event that raised $171K+ in one evening.
- Implemented and managed company's inaugural online fundraising platform, Classy, securing significant untapped donor contributions annually.
- Executed fundraising strategy resulting in $127K additional revenue within 30 days.
- Orchestrated and managed events, fundraising dinners, and social drives boosting company revenue stream by more than $300K within a year.
- Managed donor relations database and maintained correspondence with over 1000 donors.
Sales Consultant
The Winebow Group
Washington, USA
03.2015 - 07.2016
- Increased sales revenue by $820,000 over 12 months for wine/spirits.
- Spearheaded weekly promotional activities, tastings and training sessions to boost client retention.
- Fostered stakeholder relationships, contributing to recovery of 20% of clients.
- Developed and implemented initiatives to achieve a year-over-year 10% revenue increase.
- Grew territory by 60% within the fiscal year through effective management of local purchasing agreements.
Wedding Sales & Events Manager
Entertainment Cruises Inc.
Washington, USA
03.2013 - 03.2015
- Expanded customer base by acquiring 2,000 new accounts via warm and cold leads.
- Exceeded 2014 revenue goal by 20%, driving over $1 million in organic income.
- Maximized client satisfaction through effective management of event logistics, achieving a 95% satisfaction rating.
- Delivered persuasive pitches to drive adoption of add-on upgrades.
- Developed strategic alliances with key influencers to enhance brand awareness.
Education
Bachelor of Arts - Public Relations, Organizational Communications
Ohio Northern University (ONU)
Ada, Ohio06.2010
Skills
- Strategic leadership
- Regulatory compliance
- Operations oversight
- Recruitment and hiring
- Budgeting and financial management
- Sales Strategy Development
- Netsmart
- Trella CRM/Insights
References
References available upon request.
Timeline
Program Director
Hospice of the South Coast
02.2024 - 03.2025
Area Sales Manager
Hospice of the South Coast
12.2022 - 01.2023
Regional Director of Sales
Traditions Health, formerly Sonata Hospice
09.2020 - 11.2022
Director of Event Sales
32 North Brewing Co + Medley Cocktail Co.
09.2017 - 09.2020
Marketing & Events Specialist
Mama’s Kitchen
09.2016 - 09.2017
Sales Consultant
The Winebow Group
03.2015 - 07.2016
Wedding Sales & Events Manager
Entertainment Cruises Inc.
03.2013 - 03.2015
Bachelor of Arts - Public Relations, Organizational Communications
Ohio Northern University (ONU)
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