Teleasa Herson

Evaluated patient insurance and benefits to clarify financial responsibilities for healthcare services.

Executed processing and confirmation of referral insurances, ensuring accuracy of each referral prior to patient scheduling.

Executed scanning of all patient paperwork, both existing and new, into individual patient charts with precision.

• Oversaw patient scheduling and directed appointment logistics to enhance clinic workflow.
• Orchestrated communication channels between patients and medical staff to optimize care experience.
• Spearheaded implementation of electronic health record (EHR) systems to enhance patient information management efficiency.
• Executed management of diverse payment methods, including cash, checks, and credit cards, while safeguarding financial integrity.
• Developed policies that improved patient follow-up procedures, increasing satisfaction rates significantly.
• Oversaw management of sensitive patient information while ensuring strict compliance with HIPAA guidelines.
• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.

Coordinated patient schedules for multiple healthcare providers.

• Acted as the primary point of contact in a high-volume setting, expertly managing the flow of over 300 patients daily from initial registration to final checkout.
• Efficiently managed complex schedules for 8 healthcare providers, including multi-step surgical procedure appointments and follow-up outpatient care.

Financial & Insurance Administration

• Verified patient insurance eligibility and benefits for diverse portfolio of providers, ensuring seamless patient access to services.
• Accurately processed all patient financial transactions (cash, credit, check), prepared daily cash and check deposits, and reconciled end-of-day balancing reports to ensure financial integrity.

Patient Support & Compliance

• Guided patients in completing essential paperwork with iPads and traditional forms, ensuring accurate updates to demographics and compliance with financial policies and HIPAA consent.
• Served as a key liaison between patients and providers to facilitate the smooth scheduling of surgeries and meet all pre-operative requirements.
• Implemented electronic health record management system to improve data accuracy and accessibility.
• Managed administrative tasks, ensuring compliance with healthcare regulations and office policies.
• Ensured compliance with healthcare regulations and best practices.
• Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
• Coordinated patient scheduling and managed appointment confirmations to optimize clinic workflow.
• Streamlined office procedures, improving document management efficiency by implementing new filing systems.
• Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
• Developed training materials for new administrative staff, enhancing onboarding processes and team productivity.
• Led initiatives to improve patient communication strategies, resulting in increased satisfaction rates.

Provided clinical support to enhance patient experience.

• Directed patient flow and reception for a high-volume urgent care facility serving over 360 patients daily and supporting 24 physicians.
• Acted as a first responder in emergencies by initiating 911 transport, providing critical medical information to EMTs, and contacting patient families.

Processed daily financial transactions for accurate accounting.

• Handled all daily financial procedures, including payment processing, preparing deposits, and generating daily balance reports.
• Oversaw drug testing lab services for corporate and county contracts, managing 5, 6, and 10-panel screenings and ensuring chain of custody.
• Coordinated schedules, managed communication, and organized resources to enhance team productivity.

Led staff training on operational procedures.

• Trained new staff on all operational procedures, fostering a collaborative and efficient team environment.
• Optimized clinic operations by managing appointment scheduling and coordinating patient referrals.
• Served as a key communication liaison between medical staff and patients to enhance the overall care experience.
• Applied conflict resolution and problem-solving skills to improve customer satisfaction scores.

• Managed high-volume operations for imaging and nuclear medicine facility serving 725+ patients per day, ensuring accurate and complete medical records.
• Streamlined patient intake by obtaining, verifying, and amending medical orders while confirming complex private and managed-care insurance coverage.
• Facilitated timely patient care by communicating verbal and electronic patient reports to provider offices.
• Supported imaging procedures by assisting the MRI Technologist with patient positioning for various images, including those requiring contrast.
• Scheduled and coordinated all outpatient nuclear medicine imaging services.

• Led the coordination of October Breast Cancer Awareness events across multiple counties and communities in Anne Arundel County.
• Utilized 3D Mammography technology to provide critical screening services to approximately 1,000 underserved men and women per day who lacked access to medical care.

• Applied critical thinking and problem-solving skills to efficiently evaluate issues and implement effective solutions.

Multi-Unit Operations & P&L Management Project Management & Branding Human Resources & Team Leadership Event Management & Business Development

• Maximized revenue and profitability by implementing dynamic revenue management strategies that optimized room rates and occupancy levels across all properties.
• Directed all staffing and operational logistics for a portfolio of four hotel properties totaling over 700 rooms, maximizing operational efficiency and guest satisfaction.
• Achieved 100% compliance with all local, state, and federal regulations by managing complex permitting processes, including those with the Department of Natural Resources, to maintain active business licenses during major renovations.
• Managed on-call support to resolve staffing needs and operational issues.
• Managed financial reconciliation for three daily shifts, balancing multiple front desk cash drawers and preparing accurate end-of-day and year-end reports to maintain financial integrity.
• Executed conversion of two hotels from Comfort Inn to Quality Inn brand, overseeing branding, color schemes, and signage implementation to ensure seamless transition.
• Successfully executed the complex conversion of two hotels from the Comfort Inn to the Quality Inn brand, including full oversight of branding, color schemes, and signage implementation.
• Coordinated and collaborated with construction managers, legal counsel, and permitting agencies to complete significant hotel additions and renovations while ensuring uninterrupted business operations.
• Orchestrated the complete shutdown and staff relocation processes for two hotels that were successfully sold during the challenging COVID-19 pandemic period.
• Cultivated strategic partnerships with local businesses, developing exclusive offers and packages that enhanced guest experience and increased ancillary revenue.
• Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.

Community Outreach & Special Initiatives

• Directed regional operations to enhance service delivery and patient satisfaction across multiple clinics.
• Oversaw comprehensive daily operations for 9 Urgent Care Centers and an affiliated private pediatric practice across Anne Arundel, Prince George's, and Montgomery Counties, serving over 3,000 patients daily and managing a team of over 200 providers .
• Established and strengthened partnerships with vendors, suppliers, and key stakeholders, ensuring alignment on business requirements and enhancing collaboration.
• Engineered and launched a centralized incoming call center , hiring and managing a staff of 150 full and part-time employees for urgent care appointment scheduling and provider message management across multiple sites.
• Led the successful implementation of a new ERP system , ensuring a smooth, minimal-disruption transition across all operations.
• Streamlined complex operational workflows to significantly enhance efficiency, particularly in pediatric service delivery and patient check-in/checkout processes.
• Directed all financial planning and oversight , including budget planning, financial forecasting, and daily monitoring of operational resources to support organizational growth objectives.
• Established rigorous quality assurance protocols , substantially enhancing compliance with all relevant healthcare regulations and standards.
• Managed critical administrative functions , including daily financial reconciliation, collections, cash deposits across multiple sites, and the preparation of comprehensive daily, weekly, monthly, and yearly reports.
• Managed provider credentialing to ensure continuous compliance and readiness for service delivery
• Mentored and developed department managers through performance reviews and feedback, fostering leadership skills and promoting a culture of continuous improvement.
• Improved team morale and reduced employee turnover by implementing targeted employee engagement programs and personalized career development plans.
• Implemented standardized procedures that streamlined operations and reduced patient wait times.
• Established and strengthened critical partnerships with vendors, suppliers, and key stakeholders to ensure business requirements were met and collaboration was seamless.
• Initiated and managed the "Headfirst" program , a community-wide initiative focused on educating and preventing sports-related head injuries.
• Coordinated yearly large-scale events to distribute back-to-school supplies to students across grades 1-12.
• Oversaw day-to-day production activities in accordance with business objectives.
• Resolved customer complaints and issues to ensure a positive experience for all clients. and clients to assist lower-level employees and maintain excellent customer service.
• Welcomed and provided assistance to patients at the front desk, ensuring a smooth check-in process., ensuring a welcoming and efficient front desk experience.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
• Led cross-functional teams to address operational challenges and elevate service quality standards.