Tena Watts
Galveston
Summary
Dynamic assistant manager with a proven track record in customer service and team leadership. Adept at conflict resolution and streamlining processes to enhance operational efficiency.
Overview
24
24
years of professional experience
Work History
Assistant Manager
LAZ Parking
Galveston
07.2024 - Current
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Collaborated with management to streamline processes, enhancing service delivery efficiency.
- Managed customer service inquiries and complaints, ensuring timely resolution and customer satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Led and mentored newly hired employees, facilitating knowledge transfer of various company programs.
Transportation Supervisor
LAZ Parking
Galveston
07.2022 - 07.2024
- Supervised daily operations of parking facilities, enhancing safety and operational efficiency.
- Trained employees on operational procedures and customer service best practices.
- Monitored facility conditions and addressed maintenance issues promptly with vendors.
- Conducted regular inspections of parking areas to ensure compliance with safety standards.
- Collaborated with upper management to develop strategies for operational improvements.
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Managed team of drivers to achieve timely deliveries while complying with laws and regulations.
Shuttle Driver
ABM Parking Services
Galveston
04.2019 - 07.2020
- Transported passengers safely to designated locations within the service area.
- Maintained vehicle cleanliness and compliance with safety regulations.
- Assisted passengers with luggage to enhance comfort and convenience during rides.
- Conducted pre-trip inspections to ensure vehicle readiness and safety.
- Assisted passengers with boarding and disembarking the shuttle bus.
- Greeted guests, facilitated boarding and alighting from shuttle, and managed luggage loading and unloading.
- Maintained cleanliness and organization of shuttle and reception areas to ensure a welcoming environment.
Assistant Maintenance Manager
Wal-Mart 6064 Logistics
Cleburne
03.2002 - 03.2018
- Payroll reports, expense reports and kept the spreadsheet for the P&L.
- Ordered parts and supplies for warehouse, processing invoices to maintain inventory flow.
- Coordinated team meetings and managers meetings and calendars.
- Ordered necessary parts, tools and supplies needed to complete maintenance jobs efficiently.
- Maintained accurate records of all repair activities performed within the facility.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily maintenance operations in fast-paced logistics environment.
- Coordinated team schedules to ensure timely equipment repairs and upkeep.
- Conducted inspections of facilities and equipment to ensure compliance with safety standards.
- Assisted in implementing preventive maintenance programs to minimize downtime.
- Trained staff on proper use of maintenance tools and safety protocols.
- Collaborated with vendors to procure necessary maintenance supplies and parts.
- Developed maintenance checklists for efficient workflow and accountability.
- Monitored inventory levels of maintenance supplies for effective resource management.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Collaborated with other department heads to develop long-term strategies for keeping facilities maintained properly over time.
- Supervised team of 10 maintenance workers, ensuring timely project completion and adherence to operational standards.
- Provided technical support to other departments as required throughout the facility operations.
- Analyzed data from various sources such as energy consumption reports to determine areas where efficiency can be improved.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Contacted vendors to procure equipment and tools to meet organizational demands.
Education
High School Diploma -
Meridian High School
Meridian, TX05.1987
Skills
- Employee supervision
- Staff training
- Scheduling management
- Team building
- Operational efficiency
- Problem solving
- Conflict resolution
- Customer service
Timeline
Assistant Manager
LAZ Parking
07.2024 - Current
Transportation Supervisor
LAZ Parking
07.2022 - 07.2024
Shuttle Driver
ABM Parking Services
04.2019 - 07.2020
Assistant Maintenance Manager
Wal-Mart 6064 Logistics
03.2002 - 03.2018
High School Diploma -
Meridian High School