Tenaya Howard
Lawrenceville,Georgia
Summary
Proven track record in enhancing customer satisfaction and exceeding performance targets, as demonstrated at Mavis Tire. Skilled in team leadership and problem-solving. Achieved significant reductions in wait times through effective time management and resource allocation. Possesses strong customer service and safety awareness skills, ensuring high-quality service and workplace safety. Eager to gain and maintain a Full-Time position that offers challenges to promote growth Personally and Professionally.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonald's Restaurant
08.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Life Insurance Agent
American Income Life
12.2023 - 07.2024
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Automotive Service Manager
Mavis Tire
10.2021 - 07.2023
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation and customer satisfaction ratings.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
Lead Automotive Technician
Walmart
08.2020 - 10.2021
- Ensured adherence to manufacturer guidelines during all vehicle servicing procedures, maintaining warranty compliance for customers'' benefit.
- Led a team of automotive technicians to consistently deliver high-quality workmanship and exceed customer expectations.
- Boosted morale among team members by recognizing individual achievements and promoting a positive work culture.
- Facilitated clear communication between team members, fostering a collaborative work environment that enhanced overall productivity.
Automotive Technician
Walmart
11.2019 - 08.2020
- Maintained a clean and organized work environment, demonstrating pride in my workplace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes and other fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Certified Swing Manager
McDonald's Restaurant
05.2017 - 11.2019
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Facilitated smooth transitions between shifts by thoroughly communicating any changes promptly to incoming managers.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
Education
High School Diploma -
Insight School of Michigan
Lansing, MI06.2021
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-Solving
Self-discipline
Safety awareness
Heavy Lifting
Resilience and persistence
Valid Driver's License
Adaptability and Flexibility
Building Relationships
Timeline
Crew Member
McDonald's Restaurant
08.2024 - Current
Life Insurance Agent
American Income Life
12.2023 - 07.2024
Automotive Service Manager
Mavis Tire
10.2021 - 07.2023
Lead Automotive Technician
Walmart
08.2020 - 10.2021
Automotive Technician
Walmart
11.2019 - 08.2020
Certified Swing Manager
McDonald's Restaurant
05.2017 - 11.2019
High School Diploma -
Insight School of Michigan
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