Tequilla Wrighter
Glenn Heights
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Lead Key Holder
Dollar General
DeSoto, TX
10.2023 - Current
- Supervised daily store operations, ensuring effective customer service and store presentation.
- Trained and mentored new staff on operational procedures and company policies.
- Coordinated store openings and closings, ensuring compliance with safety protocols.
- Resolved customer inquiries and complaints efficiently to maintain high satisfaction levels.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Managed store personnel by delegating tasks and supervising daily operations.
Customer Service Representative (remote)
AdhereHealth
Dallas, TX
10.2024 - 12.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Perform telephonic comprehensive medication reviews
- Update patients profiles based on information gathered during the review
- Discuss any drug therapy problems to optimize patients drug therapy and minimize the potential for adverse drug reactions
- Assist clinical team in meeting proficiency and quality goals
- Utilizes client formulary and member specific benefits to guide appropriate medication recommendations
- Data Entry and other duties as assigned
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Certified Medical Assistant
Humana
Dallas, TX
01.2024 - 10.2024
- Administered patient assessments and documented vital signs to ensure accurate health records.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted physicians with examinations and procedures, enhancing patient care efficiency.
- Educated patients on treatment plans and medication management for improved health outcomes.
- Implemented electronic health record (EHR) systems, streamlining data entry and retrieval processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Prepared and administered medications to alleviate patient symptoms.
Certified Medical Assistant
Carlos and Parnell Group (OB/GYN)
Dallas, TX
02.2022 - 01.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. i.e., colposcopies, EMB, IUD insertion/removal, pap smear, etc.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant
Baylor Scott & White
Dallas, TX
01.2013 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
No Degree - Associate of Science
El Centro College
Dallas, Texas, TX05-2030
High School Diploma -
South Oak Cliff High School
Dallas, TX05-2005
Skills
- Data entry
- Critical thinking
- Customer service
- proficient computer skills
- HIPAA compliance
- Medical terminology
- Time management
- Problem-solving
- Multitasking and organization
- Telephone etiquette
- Adaptable
Timeline
Customer Service Representative (remote)
AdhereHealth
10.2024 - 12.2025
Certified Medical Assistant
Humana
01.2024 - 10.2024
Lead Key Holder
Dollar General
10.2023 - Current
Certified Medical Assistant
Carlos and Parnell Group (OB/GYN)
02.2022 - 01.2024
Certified Medical Assistant
Baylor Scott & White
01.2013 - 02.2022
No Degree - Associate of Science
El Centro College
High School Diploma -
South Oak Cliff High School