Tere Patterson
Scottsdale,AZ
Summary
Dedicated customer service representatives, who provides exceptional customer service through active listening and problem solving.
I am a energetic sales rep with strong time managment skills that thrives in a fast paced environment.
Friendly sales associate adept at working in diverse retail and customer service environments
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
Phoenix, AZ
11.2022 - Current
- Recommended upgrades or additional features that could enhance user experience.
- Demonstrated advanced product knowledge to solve customer issues.
- Documented all activities related to technical support including processes, updates, changes made.
Customer Service Representative
TLK Group
Phoenix, AZ
March - 11.2024
- Set up comcast cable, internet and phone and or home security
- Transferring existing comcast services
- Addressed and resolved customer product complaints
- Defused volatile customer situations calmly and courteously
- Take payment for services rendered
Inside Sales Representative
Progrexion Phoenix Office
Phoenix, AZ
01.2017 - 08.2020
- Consulted with customers to aid selection and purchase of products that met needs.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Listened to customer needs to identify and recommend best products and services.
Customer Service Representative
Teletech (Direct tv)
Phoenix, AZ
02.2015 - 12.2016
- Addressed and resolved customer product complaints empathetically and professionally
- Accurately documented researched and and resolved customer service issues
- Assist customers with setting up direct tv services, transfer existing customers to new location, and taking payments for any rendered services
Customer Service Representative
Safeway Albertsons corporate office
Phoenix, AZ
07.2014 - 10.2014
- Reschedule delivery for orders that did not arrive
- Issue refunds or discounts for items that were not received or for late arrival
- Guiding customer through process of placing grocery orders for delivery online
Education
High School Diploma -
Polaris High School
Phoenix, AZ05-2010
Skills
- Information Security
- Consultative Sales
- Product Knowledge
- Scheduling
- Inbound and Outbound Calling
- Complaint Resolution
- Account Updating
- Data Entry
- Call Management
- Quality Control
- Call Center Operations
Timeline
Customer Service Representative
Consumer Cellular
11.2022 - Current
Inside Sales Representative
Progrexion Phoenix Office
01.2017 - 08.2020
Customer Service Representative
Teletech (Direct tv)
02.2015 - 12.2016
Customer Service Representative
Safeway Albertsons corporate office
07.2014 - 10.2014
Customer Service Representative
TLK Group
March - 11.2024
High School Diploma -
Polaris High School
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