Teresa Caton
LHP Management
Johnson City,TN
1
Language
1
Certification
11
years of professional experience
Results-oriented property manager recognized for enhancing tenant satisfaction and streamlining payment collection processes. Strongly versed in HUD and Tax Credit guidelines, with a proven ability to conduct thorough property inspections and effectively resolve tenant issues.
Work History
Property Manager
4 Years 4 Months- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed tenant relations to ensure satisfaction and timely resolution of issues.
- Oversaw property maintenance operations, coordinating with vendors for efficient service delivery.
- Conducted regular inspections to assess property conditions and identify areas for improvement.
- Worked with HUD and Tax Credit guidelines to approve residents and qualify the units
- Handled rent payments and filed evictions.
- Received Top Property Manager Award in 2024
Assistant Property Manager
3 Years 2 Months- Coordinated leasing activities to ensure smooth tenant onboarding processes.
- Managed tenant communications, addressing inquiries and resolving issues promptly.
- Assisted in property maintenance oversight, scheduling repairs and inspections efficiently.
- Streamlined rent collection processes, improving timeliness of payments received.
- Handled Annual Recertifications for HUD & Tax Credit
- Handled rent payments
Customer Service Representative
8 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Guided team members in best practices for handling complex customer issues.
- Developed training materials to improve onboarding processes for new hires.
- Implemented feedback mechanisms to streamline service delivery and identify areas for improvement.
- Performed Intakes for new clients and scheduled appointments with counselors and doctors.
- worked with medical facilities to obtain client records.
- worked front desk to help customers
Customer Service Call Center Representative
3 Years 2 Months- Resolved customer inquiries efficiently, ensuring high satisfaction rates and repeat business.
- Processed shipment tracking requests, providing timely updates to clients regarding their freight status.
- Collaborated with cross-functional teams to streamline communication between departments and enhance service delivery.
- Mentored new representatives on best practices for handling complex customer issues and using support systems effectively.
Education
No Degree - Early Learning And Child Care
High School Diploma
Skills
Property management
HUD certification
Payment collection
Property inspections
Lease management
Yardi and OneSite Trained
Microsoft Word
Customer service-focused
Accomplishments
Won an award for Property Manager of the year for 2024.
Certification
I have received my Tax Credit Specialist Certification
Languages
English
Full Professional
Timeline
Property Manager
LHP Management
04.2022 - CurrentRead More
Assistant Property Manager
Millennia Management Associates
02.2019 - 04.2022Read More
Customer Service Representative
Frontier Health
06.2018 - 02.2019Read More
Customer Service Call Center Representative
Forward Air Freight
03.2015 - 05.2018Read More
Carson-Newman University
No Degree from Early Learning And Child Care
Read More
Musselman High School
High School Diploma
Read More