Teresa Cuevas
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking and reliable with great background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Driver
Uber And Lyft
Orlando, FL
01.2022 - Current
- Navigated routes efficiently using GPS technology and maps.
- Ensured passenger safety by adhering to traffic laws and regulations.
- Communicated effectively with passengers to enhance their experience.
Delivery Driver
Amazon
Orlando, FL
10.2024 - 07.2025
- Provided exceptional customer service while delivering packages to clients' doorsteps.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered packages efficiently to designated locations across assigned routes.
Financial Service Assistant
Amscot Financial
Orlando, FL
09.2023 - 06.2024
- Assisted customers with financial inquiries and provided accurate information regarding policies and procedures.
- Managed daily cash drawer, ensuring proper balance and reconciliation.
- Performed currency exchange, cashed checks, and issued money orders.
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Handled cash transactions accurately and efficiently during busy shifts.
Supervisor
Hojeij Branded Foods
Orlando, FL
05.2019 - 08.2023
- Supervised daily food preparation and service operations at a busy and fast paced to-go restaurant.
- Maintained cleanliness of workstations and adhered to food safety standards.
- Resolved customer inquiries and concerns to enhance service experience.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Supervisor
Cleaning Authority
Orlando, FL
06.2015 - 04.2019
- Supervised daily cleaning operations to ensure high standards of cleanliness and making sure customers are satisfied with the service
- Trained new staff on proper cleaning techniques and safety protocols
- Conducted quality inspections to maintain service excellence and client satisfaction.
- Resolved staff conflicts and addressed customer concerns regarding cleanliness issues.
- Conducted regular inspections of all areas to ensure that standards are met and maintained
Education
Graduate Certificate - Pharmacy Technician
Ana G. Mendez
Orlando, FL 06.2022 - 10.2022
Associate of Science - Medical Assistance
Keiser University
Orlando, FL 08.2013 - 05.2015
Colonial High School
Orlando, FLSkills
- Customer service
- Cash handling
- Team leadership
- Effective communication
- Transportation
- Valid Driver's license
- Punctuality
- Financial transactions
- Problem solving
- Detail orientation
- Bill payment
- Financial customer support
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Delivery Driver
Amazon
10.2024 - 07.2025
Financial Service Assistant
Amscot Financial
09.2023 - 06.2024
Graduate Certificate - Pharmacy Technician
Ana G. Mendez
06.2022 - 10.2022
Driver
Uber And Lyft
01.2022 - Current
Supervisor
Hojeij Branded Foods
05.2019 - 08.2023
Supervisor
Cleaning Authority
06.2015 - 04.2019
Associate of Science - Medical Assistance
Keiser University
08.2013 - 05.2015
Colonial High School