Teresa Duranso
Summary
Esteemed and proficient manager and customer service expert seeking remote customer service or call center employment. I will bring over 6 years of experience of office management along with my experience in facilities management and banking knowledge. I will add my high call volume background and customer service training and expertise to the position of customer service representative.
Overview
27
27
years of professional experience
Work History
Office Manager
Castle Home Inspections
01.2018 - Current
- Currently, working remotely as the, and scheduler for a home inspector
- My responsibilities include QuickBooks bookkeeping; scheduling daily inspections, responding to emails, call and texts; interaction with clients such as answering questions about the home inspection process, processing payments, and ensuring client satisfaction
- In addition, I maintain the required insurance and licenses for the company.
Nevada State Parent Teacher Association, PTA
01.1998 - 01.2008
- I volunteered for the Nevada State Parent Teachers Association
- I served in many board positions such as secretary; treasurer; and president of local boards as well as a state level board member.
Olsten Staffing Solutions and Apple One Employment Services, Sierra Health Services
01.1997 - 01.2004
- This position included various administrative and project driven functions within the Facilities and Telecommunications departments
- Duties included billing coding; PBX operator; managing incoming work orders from the various departments
- As a temporary employee, I filled in for full-time staff employees during vacations or extended leaves.
Education
Customer Service Training Sales Training - undefined
High School Diploma - undefined
Skills
- Management
- QuickBooks
- High Call Volume
- Communication
- Microsoft Office
- Extensive Customer service experience
Timeline
Office Manager
Castle Home Inspections
01.2018 - Current
Nevada State Parent Teacher Association, PTA
01.1998 - 01.2008
Olsten Staffing Solutions and Apple One Employment Services, Sierra Health Services
01.1997 - 01.2004
Customer Service Training Sales Training - undefined
High School Diploma - undefined
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