Teresa Hazel

Renting storage spaces.

Doing daily lock checks

Cleaning vacant spaces

Daily tasks that are computer generated

Making delinquent calls

Collections

Turning reservations into new move ins

Outside property cleaning

Bank deposits

Monthly inventory reports

Handling customers needs

• Increased lease renewals with proactive communication and timely resolution of tenant issues.
• Trained and mentored new staff members to ensure consistent delivery of exceptional property management services across the team.
• Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
• Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
• Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
• Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
• Conducted thorough property inspections to maintain safety standards and identify necessary repairs.
• Negotiated favorable contracts with vendors, resulting in cost savings for the community.
• Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
• Developed strong relationships with tenants, fostering a sense of belonging and promoting community cohesion.
• Streamlined administrative processes for efficient rent collection and accurate record keeping.
• Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
• Implemented preventative maintenance programs to reduce repair costs over time while prolonging the life of property assets.
• Managed property maintenance tasks for a well-kept, visually appealing community.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Maximized rental income while minimizing expenses through effective planning and control.