Teresa McCarron
Customer Service
Adams Wi ,WI
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Skilled in food preparation and inventory management, consistently maintaining high standards of safety and cleanliness while fostering a positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
05.2025 - 11.2025
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Fostered positive team environment by assisting coworkers during rush periods.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Improved team morale, leading to increased productivity and reduced turnover.
- Increased customer satisfaction with prompt and accurate order taking.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
Crew Trainer
McDonald's
05.2017 - 05.2025
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Education
High School Diploma - General Studies
Bradford High
Kenosha, WI06.1983
Skills
Customer service
Customer engagement
Multitasking and organization
Time management
Teamwork and collaboration
Attention to detail
Food preparation
Inventory restocking
Safe food handling
Clear communication
Drive-thru operations
Problem-solving
Cooking
Cleaning and sanitizing
Beverage preparation
Cash handling
Hospitality service expertise
Food running
Order management
Certification
Food safety
Timeline
Crew Member
McDonald's
05.2025 - 11.2025
Food safety
09-2022
Crew Trainer
McDonald's
05.2017 - 05.2025
High School Diploma - General Studies
Bradford High