Teresa Strain
Washington,DC
Summary
Dynamic professional with a strong background in customer service and operational management, notably at Uber and Aida Electronics. Proven ability to enhance customer satisfaction through empathy and effective communication. Skilled in cash handling and inventory management, consistently ensuring reliability and punctuality in all tasks. Committed to delivering exceptional results and fostering positive client relationships.
Overview
34
34
years of professional experience
Work History
Driver
Uber
Washington, DC
01.2017 - Current
- Navigated city streets efficiently, ensuring timely arrival for passengers.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
Administrative Assistant
Washington Post
Washington, DC
06.2009 - 02.2021
- Make route list for all carriers
- Handle complaints
- Prepare alternative products (Washington Times, New York times, Financial Times and Capitol Business)
- Ensure all carriers contain the correct bundle before they depart the warehouse
- Marketing
- Handled customer service questions
- In charge of ordering supplies for the office
Sales Counselor
Lincoln Memorial Cemetery
Suitland, MD
11.2011 - 01.2013
- Guided clients through product selection, enhancing customer satisfaction and ensuring informed purchasing decisions.
- Developed tailored sales presentations to address diverse client needs and preferences effectively.
- Executed follow-up strategies to maintain client relationships and secure repeat business opportunities.
- Analyzed market trends to identify potential sales opportunities, adapting strategies accordingly.
Assistant Store Manager
Gold Spot Jewelry
Hyattsville, MD
03.2005 - 03.2009
- Oversaw daily store operations, ensuring superior customer service and operational efficiency.
- Open and close the store
- Ensure all items were placed and marked properly in the show case
- prepared bank deposits
- Assisted customers
- Managed the inventory
Manager
Aida Electronics
Washington, DC
02.1992 - 04.2004
- Prepared weekly schedules for all employees.
- Sold and activated pagers and cell phones.
- Assisted customers by providing excellent customer service.
- Prepared receivables on merchandise.
- Prepared bank deposits.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Graham High
Bluefield, VA05-1984
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Money handling
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling expertise
- Product restocking
- Refunds and exchanges
- Identification checks
Timeline
Driver
Uber
01.2017 - Current
Sales Counselor
Lincoln Memorial Cemetery
11.2011 - 01.2013
Administrative Assistant
Washington Post
06.2009 - 02.2021
Assistant Store Manager
Gold Spot Jewelry
03.2005 - 03.2009
Manager
Aida Electronics
02.1992 - 04.2004
High School Diploma -
Graham High