Terese Alicea
Lehigh Acres,FL
Summary
Personable Office Administrator with 7 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
Work History
Office Administrator
Morgan Exteriors, Inc
06.2023 - Current
- Answer and direct phone calls, greet visitors, process mail, and organize and file paperwork
- Process and record notarized, Notice of Commencements with the county for upcoming projects
- Process permit fee payments into the system for upcoming projects
- Create and maintain files for all orders
- Assist with HOA process/approval/application
- Schedule measures, service orders, installs
- Maintaining customers files, assuring all documents and paperwork is in order
- Assist with any and all other tasks given by General Manager.
House Cleaner
Handy Pro
01.2021 - Current
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Emptied trashcans and transported waste to collection areas.
- Adhered to professional house cleaning checklist.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Delivered quality customer service to address urgent needs and cleaning requests.
Inspector
ProxyPics
01.2021 - Current
- Analyzes and tracks the construction project schedule to ensure work completed based on the contract schedule
- Provide written feedback related to the findings
- Ensure repairs and alterations are repaired correctly
- Take photographs for inspections as part of the valuation process
- Visits sites during all construction phases for initial and ongoing inspections
- Performs other duties as assigned.
File Auditor
Dream Big Learning Academy
01.2021 - Current
- Conducts mandatory on site reviews according to monitoring schedules
- Ensures the site complies with licensure and approval requirements according to regulations
- Notifies the Program Coordinator of students that do not comply with program requirements/documentation
- Compliance
- Filing.
Public Notary/Loan Signing Agent
10.2019 - Current
- Verified and examined information and accuracy of loan application and closing documents
- Helping to prevent fraud by witnessing the signing of various documents
- Verified the names and identities of the parties involved in singing a document and attesting to their presence
- Using an embossed seal or stamp by the Notary of Public to verify presence at the time the documents were signed
- Keeping journal of clients, bookkeeping and traveling to client locations
- Responsible for administering oaths, affirmations, official witness during the singing/stamping of important documents.
Call Center Supervisor
Integral Resources, Inc
03.2016 - 04.2019
- Hired, trained, and prepared call center representatives to respond to customer questions
- Answered agent questions regarding best practices or difficult calls
- Monitored and evaluated agent performance, provided learning or coaching opportunities, and took corrective action, when necessary
- Worked with other supervisors and management team members to support agents and maximize customer satisfaction
- Prepared reports and analyzed data to assist management as they determined call center goals
- Assisted with taking agents’ calls if they couldn’t handle the workload
- Motivated and supported agents through feedback and communication.
Education
Bachelor’s degree -
Florida Technical College
01.2019
Skills
- Microsoft Office
- Personal Assistant Experience
- Time Management
- Bookkeeping
- Mobile notary experience
- Employee Evaluation
- File Maintenance
- Word Processing
Languages
Spanish
Limited Working
Timeline
Office Administrator
Morgan Exteriors, Inc
06.2023 - Current
House Cleaner
Handy Pro
01.2021 - Current
Inspector
ProxyPics
01.2021 - Current
File Auditor
Dream Big Learning Academy
01.2021 - Current
Public Notary/Loan Signing Agent
10.2019 - Current
Call Center Supervisor
Integral Resources, Inc
03.2016 - 04.2019
Bachelor’s degree -
Florida Technical College
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