Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Terese Alicea

Lehigh Acres,FL

Summary

Personable Office Administrator with 7 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

8
8
years of professional experience

Work History

Office Administrator

Morgan Exteriors, Inc
06.2023 - Current
  • Answer and direct phone calls, greet visitors, process mail, and organize and file paperwork
  • Process and record notarized, Notice of Commencements with the county for upcoming projects
  • Process permit fee payments into the system for upcoming projects
  • Create and maintain files for all orders
  • Assist with HOA process/approval/application
  • Schedule measures, service orders, installs
  • Maintaining customers files, assuring all documents and paperwork is in order
  • Assist with any and all other tasks given by General Manager.

House Cleaner

Handy Pro
01.2021 - Current
  • Dusted picture frames and wall hangings with cloth.
  • Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Emptied trashcans and transported waste to collection areas.
  • Adhered to professional house cleaning checklist.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Inspector

ProxyPics
01.2021 - Current
  • Analyzes and tracks the construction project schedule to ensure work completed based on the contract schedule
  • Provide written feedback related to the findings
  • Ensure repairs and alterations are repaired correctly
  • Take photographs for inspections as part of the valuation process
  • Visits sites during all construction phases for initial and ongoing inspections
  • Performs other duties as assigned.

File Auditor

Dream Big Learning Academy
01.2021 - Current
  • Conducts mandatory on site reviews according to monitoring schedules
  • Ensures the site complies with licensure and approval requirements according to regulations
  • Notifies the Program Coordinator of students that do not comply with program requirements/documentation
  • Compliance
  • Filing.

Public Notary/Loan Signing Agent

10.2019 - Current
  • Verified and examined information and accuracy of loan application and closing documents
  • Helping to prevent fraud by witnessing the signing of various documents
  • Verified the names and identities of the parties involved in singing a document and attesting to their presence
  • Using an embossed seal or stamp by the Notary of Public to verify presence at the time the documents were signed
  • Keeping journal of clients, bookkeeping and traveling to client locations
  • Responsible for administering oaths, affirmations, official witness during the singing/stamping of important documents.

Call Center Supervisor

Integral Resources, Inc
03.2016 - 04.2019
  • Hired, trained, and prepared call center representatives to respond to customer questions
  • Answered agent questions regarding best practices or difficult calls
  • Monitored and evaluated agent performance, provided learning or coaching opportunities, and took corrective action, when necessary
  • Worked with other supervisors and management team members to support agents and maximize customer satisfaction
  • Prepared reports and analyzed data to assist management as they determined call center goals
  • Assisted with taking agents’ calls if they couldn’t handle the workload
  • Motivated and supported agents through feedback and communication.

Education

Bachelor’s degree -

Florida Technical College
01.2019

Skills

  • Microsoft Office
  • Personal Assistant Experience
  • Time Management
  • Bookkeeping
  • Mobile notary experience
  • Employee Evaluation
  • File Maintenance
  • Word Processing

Languages

Spanish
Limited Working

Timeline

Office Administrator

Morgan Exteriors, Inc
06.2023 - Current

House Cleaner

Handy Pro
01.2021 - Current

Inspector

ProxyPics
01.2021 - Current

File Auditor

Dream Big Learning Academy
01.2021 - Current

Public Notary/Loan Signing Agent

10.2019 - Current

Call Center Supervisor

Integral Resources, Inc
03.2016 - 04.2019

Bachelor’s degree -

Florida Technical College
Terese Alicea