Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terina Ragland

Bessemer

Summary

Energetic and people-focused professional looking for a full-time role where I can grow and take on new challenges. I bring strong people skills, great time management, and a knack for solving problems while making every guest feel valued. With years of experience creating positive experiences and anticipating customer needs, I’m excited to use my customer service strengths in a team environment that encourages learning and development.

Overview

22
22
years of professional experience

Work History

Restaurant Hostess

Renaissance Ross Bridge Golf Resort and Spa
02.2023 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Coordinated with kitchen staff to communicate special requests and dietary needs.
  • Trained new hostesses on operational procedures and customer service standards.
  • Partnered with the Hotel Sales Team conducting site visits for prospective clients.

Dietary Aide/ Cook

Oaks on Parkwood
03.2015 - 02.2023
  • Set up and maintained dining areas for lunch and dinner service
  • Served meals and beverages to residents with warmth and efficiency
  • Assisted with cooking and food preparation to meet dietary guidelines
  • Monitored and recorded food temperatures and product dates to ensure safety and quality

Dietary Food Service Cook

Medical West Hospital
05.2008 - 02.2015
  • Prepared and cooked short order menu items efficiently and accurately
  • Served guests while providing friendly and attentive customer service
  • Delivered meals to patient rooms, ensuring proper presentation and timing
  • Assisted with additional tasks as needed to support smooth kitchen and dining operations

Dietary Food Service Aide

Children’s Hospital
09.2011 - 08.2013
  • Monitored and maintained food temperatures to ensure safety and quality standards
  • Set up and organized hot bar stations for efficient service
  • Assisted with food preparation to support daily menu offerings
  • Provided attentive and friendly customer service to patients and visitors

Server/Hostess

Cracker Barrel
06.2005 - 04.2008
  • Greeted and seated customers promptly to ensure a welcoming dining experience
  • Accurately took orders and served beverages and meals with professionalism
  • Delivered exceptional hospitality and attentive customer service to enhance guest satisfaction

Hostess and fine dining service

Radisson Hotel (Doubletree Hotel)
04.2004 - 06.2005
  • Expertly set and prepared tables to meet fine dining standards
  • Warmly greeted and seated guests to ensure a welcoming experience
  • Accurately took customer orders and communicated special requests to the kitchen
  • Delivered full-service menu offerings with attention to detail and exceptional customer care

Banquet Server and Hostess

Atrium Cafe, Sheraton Hotel
10.2003 - 08.2004
  • Executed banquet event orders, coordinating setup of event spaces including food stations and décor
  • Managed the flow of plated and buffet service to ensure timely and seamless delivery
  • Delivered exceptional hospitality and customer service to enhance guest experience

Education

High School Diploma -

Pell City High School
Pell City, Alabama
05.1993

Skills

  • Time management
  • Problem-solving
  • Cleaning and sanitizing
  • Customer service
  • Ability to lead and train others
  • Adaptability

Timeline

Restaurant Hostess

Renaissance Ross Bridge Golf Resort and Spa
02.2023 - Current

Dietary Aide/ Cook

Oaks on Parkwood
03.2015 - 02.2023

Dietary Food Service Aide

Children’s Hospital
09.2011 - 08.2013

Dietary Food Service Cook

Medical West Hospital
05.2008 - 02.2015

Server/Hostess

Cracker Barrel
06.2005 - 04.2008

Hostess and fine dining service

Radisson Hotel (Doubletree Hotel)
04.2004 - 06.2005

Banquet Server and Hostess

Atrium Cafe, Sheraton Hotel
10.2003 - 08.2004

High School Diploma -

Pell City High School

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