Summary
Overview
Work History
Education
Skills
Timeline
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Termara Hardy

Jonesboro,GA

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Accommodating Customer Services Rep. committed to generating new business and maintaining good relationships with clients. Meticulous and diligent professional offering 6-year background monitoring account performance, analyzing business performance and assisting clients by providing resolutions to account issues.

Overview

5
5
years of professional experience

Work History

Account Specialist

VXI
09.2023 - 03.2024
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Streamlined account management processes for increased efficiency and accuracy in financial reporting.
  • Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
  • Developed customized financial solutions for clients, addressing their unique needs and concerns.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.

PSE Clerk

United States Postal Services
06.2020 - 09.2022
  • Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
  • Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
  • Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution.

Customer Service Representative

C3 Customer Contact Channels
10.2019 - 05.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

Appointment Scheduler

PSI
05.2019 - 11.2019
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.

Education

High School Diploma -

Upper Darby Senior High School
Drexel Hill, PA
06.2013

Skills

  • Customer Engagement
  • Recordkeeping abilities
  • Account updating
  • Microsoft Office proficiency
  • Billing resolutions
  • Problem-solving abilities
  • Self Motivation
  • Multitasking Abilities
  • Reliability
  • Attention to Detail
  • Processing payments
  • Active Listening

Timeline

Account Specialist

VXI
09.2023 - 03.2024

PSE Clerk

United States Postal Services
06.2020 - 09.2022

Customer Service Representative

C3 Customer Contact Channels
10.2019 - 05.2020

Appointment Scheduler

PSI
05.2019 - 11.2019

High School Diploma -

Upper Darby Senior High School

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Termara Hardy