Summary
Overview
Work History
Education
Skills
Timeline
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Terrence Dean

Miami

Summary

Proven Night Auditor with a strong track record at Axel Hotels, adept in balancing transactions and enhancing guest experiences. Skilled in utilizing reservation management software and leading team efforts in financial accuracy. Demonstrated ability to streamline check-in processes and train staff, showcasing a blend of technical proficiency and exceptional customer service.

Overview

12
12
years of professional experience

Work History

Night Auditor

Axel Hotels
08.2021 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Night Auditor

Standard Hotels
03.2013 - 07.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
  • Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
  • Managed front desk operations during night, maintaining security and guest safety.

Education

GED -

Valley Technical School
San Fernando, CA

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Balancing transactions
  • End-of-day processes
  • Teamwork and collaboration
  • Reservations
  • Account balancing
  • Customer service
  • Night audit procedures
  • Credit and cash payments

Timeline

Night Auditor

Axel Hotels
08.2021 - Current

Night Auditor

Standard Hotels
03.2013 - 07.2021

GED -

Valley Technical School

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Terrence Dean