Terrence Henry
Bradenton,FL
Summary
Dedicated professional with strong customer service skills and a focus on teamwork. Experienced in safety hazard management and staff training, committed to fostering client relationships and enhancing team dynamics.
Overview
21
21
years of professional experience
Work History
Crew Member
Fun And More Rentals Rentals Of Bikes And Kayaks And Baby Supplies
Holmes Beach, Fl
04.2025 - 02.2026
- Assisted customers in selecting rental equipment, ensuring satisfaction and optimal usage.
- Ensured cleanliness and organization of rental equipment to enhance customer safety.
- Educated customers on proper usage and safety protocols for golf carts, bikes, and kayaks.
- Conducted routine inspections of rental equipment, ensuring compliance with safety regulations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Provided support during peak hours, enhancing overall customer service experience.
Pool Technician
Mr. Depend A Pool
Bradenton, FL
09.2020 - 10.2024
- Conducted routine pool maintenance, ensuring optimal water quality and clarity.
- Diagnosed pool equipment, enhancing operational efficiency and reliability.
- Educated clients on proper pool care techniques, fostering customer satisfaction and loyalty.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Maintained clean, safe and appropriately stocked company vehicle.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Fostered strong relationships with clients, leading to increase in referral-based business.
Crew Member Cook
Fire And Stone Restaurant
Bradenton, FL
12.2017 - 06.2020
- Assisted in training new crew members on cooking techniques and operational procedures.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Kept kitchen up to code for health and safety inspections.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
Manager
Little Caesars
Bradenton, FL
03.2005 - 11.2017
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff on operational procedures and customer engagement strategies.
- Maintained compliance with health and safety regulations, promoting a safe work environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Bayshore
Bradenton, FL05-2006
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Hazardous chemicals handling
- Pool maintenance
- Safety hazard management
- Team leadership
- Decision-making
- Staff training and development
- Staff development
Timeline
Crew Member
Fun And More Rentals Rentals Of Bikes And Kayaks And Baby Supplies
04.2025 - 02.2026
Pool Technician
Mr. Depend A Pool
09.2020 - 10.2024
Crew Member Cook
Fire And Stone Restaurant
12.2017 - 06.2020
Manager
Little Caesars
03.2005 - 11.2017
High School Diploma -
Bayshore