Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrence Thompson

College Park,GA

Summary

Dynamic Guest Service Representative with a proven track record at Emory University Hospital, excelling in customer service and communication. Skilled in enhancing patient experiences and resolving concerns with empathy. Proficient in inventory tracking and detail-oriented, contributing to operational efficiency and high satisfaction ratings.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

30
30
years of professional experience

Work History

Guest Service Representative

Emory University Hospital
Atlanta, GA
11.2022 - Current
  • Provided exceptional customer service to patients and families, ensuring a positive experience.
  • Assisted with patient check-in and registration processes, enhancing operational efficiency.
  • Responded promptly to inquiries, delivering accurate information regarding hospital services and policies.
  • Collaborated with medical staff to facilitate smooth communication between departments, improving patient flow.
  • Resolved patient concerns with empathy and professionalism, contributing to overall satisfaction ratings.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.

Warehouse Worker

Dixter
Atlanta, GA
09.2018 - 10.2022
  • Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
  • Maintained accurate inventory records through regular cycle counts and data entry.
  • Implemented safety protocols to ensure compliance with industry standards and reduce workplace incidents.
  • Trained new staff on equipment operation and safety procedures, enhancing team performance.

Construction Worker

Carpenter
East Point Ga
06.1996 - 08.2018

.

  • Assisted in the installation of frameworks, structures, and fixtures as directed.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.

Education

High School Diploma -

Creekside Hight School
Fairburn, GA
07.1995

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Order picking
  • Loading and unloading
  • Material handling
  • Forklift operation
  • Inventory tracking

Timeline

Guest Service Representative

Emory University Hospital
11.2022 - Current

Warehouse Worker

Dixter
09.2018 - 10.2022

Construction Worker

Carpenter
06.1996 - 08.2018

High School Diploma -

Creekside Hight School