Terri Roix
Hales Corners,WI
Summary
Dedicated professional with a strong background in customer service and teamwork. Proven ability to enhance guest satisfaction and foster a positive work environment through effective communication and multitasking skills.
Overview
33
33
years of professional experience
Work History
Crew Member
McDonald's
Greenfield, WI
04.2024 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed and quality.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Engaged with customers to resolve complaints promptly, fostering a positive dining experience.
- Maintained compliance with health regulations and company policies through consistent adherence to safety protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Crew Trainer
McDonald's
Franklin, WI
06.2005 - 03.2024
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during training sessions.
- Mentored team members to enhance efficiency and teamwork in high-pressure environments.
- Monitored inventory levels and coordinated with management to ensure adequate supplies during shifts.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
McDonald's
Greenfield, WI
01.1994 - 05.2005
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Education
Certificate of Academic Excellence - Medical Assistant
Staford-Brown College
Milwaukee, WISkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Flexible schedule
- Drive-thru operations
- Valid Driver's license
- Inventory restocking
- Positive company representation
Timeline
Crew Member
McDonald's
04.2024 - Current
Crew Trainer
McDonald's
06.2005 - 03.2024
Crew Member
McDonald's
01.1994 - 05.2005
Certificate of Academic Excellence - Medical Assistant
Staford-Brown College