Terri A Dedmon
Lewisville,TX
Summary
Accomplished Business Sales Manager with a proven track record at Goldman Financial Group, enhancing client satisfaction and driving revenue through strategic market expansion and effective staff training. Skilled in relationship building and business development, demonstrated through successful fraud management initiatives at JPMorgan Chase and improved profit margins at Primalend Capital. Expert in account management and teamwork, consistently achieving targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Sales Manager
Goldman Financial Group
Denton, TX
11.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Developed and implemented comprehensive salesperson training program.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Fraud Account Supervisor
JPMorgan Chase
Plano, TX
11.2022 - 11.2023
- Contributed to company-wide anti-fraud initiatives, developing best practices for ongoing improvements in fraud management.
- Managed complex escalations professionally and ethically, balancing risk reduction with customer service considerations.
- Achieved higher success rates in fraud detection by utilizing advanced data analysis techniques.
- Streamlined internal processes for quicker response times, leading to more effective fraud mitigation efforts.
- Collaborated with cross-functional teams to develop fraud prevention strategies and policies.
- Led comprehensive account reviews, identifying patterns indicative of fraudulent activity or potential risks.
Senior Personal Banker
InTouch Credit Union
McKinney, TX
05.2020 - 10.2023
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
- Strengthened client relationships through consistent follow-ups and proactive communication.
Account Manager Supervisor
Primalend Capital
Dallas, TX
03.2019 - 02.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Ensured smooth transitions during onboarding processes for new clients by carefully managing expectations and timelines.
- Negotiated contract terms with clients, securing mutually beneficial agreements for both parties.
- Managed multiple high-value accounts, ensuring timely delivery of services and products.
- Improved profit margins by renegotiating contracts with vendors, resulting in cost savings without sacrificing quality.
Education
Little Rock Central High
Little Rock, AR05.2008
Skills
- Relationship Building
- Business development and planning
- Sales Presentations
- Staff Management
- Account Management
- Direct Sales
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Staff Supervision
Certification
- CNP - Certified Notary Public
Timeline
Business Sales Manager
Goldman Financial Group
11.2023 - Current
Fraud Account Supervisor
JPMorgan Chase
11.2022 - 11.2023
Senior Personal Banker
InTouch Credit Union
05.2020 - 10.2023
Account Manager Supervisor
Primalend Capital
03.2019 - 02.2020
Little Rock Central High