Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terron Oneal

Tampa

Summary

Dedicated and experienced customer service professional with a proven track record of exceeding customer expectations and resolving issues eciently. Skilled in communication, problem-solving, and building strong client relationships.

Overview

11
11
years of professional experience

Work History

DRIVER

Uber
05.2019 - Current
  • Strong communication skills in assisting passengers with directions and recommendations.
  • Ability to handle cash transactions and maintain accurate records.
  • Excellent driving record with a focus on passenger safety and timeliness.

Inventory Scanner

Amazon
08.2024 - 04.2025
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Utilized adhesive labels and other materials to package items.
  • Loaded and unloaded items from production line.
  • Packaged fragile items with cushioning material.
  • Sorted and stacked finished items.

Customer Service Representative

Epiq Class Action
12.2023 - 07.2024
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Logged call information and solutions provided into internal database.
  • Navigated multiple computer systems and applications to find information.
  • Cross-trained and backed up other customer service managers.

CUSTOMER SERVICE REPRESENTATIVE

Computer Generated Solutions, Inc.
03.2020 - 08.2022
  • I currently work in the Warranty department of Cuisinart I also file claims.

CUSTOMER SERVICE

Concentrix
10.2018 - 05.2019
  • Utilized problem-solving abilities to find quick and satisfactory solutions for customer issues.
  • Demonstrated strong communication skills to effectively interact with diverse clientele.
  • Collaborated with team to improve service processes and enhance overall customer experience.
  • Successfully resolved customer inquiries and complaints, ensuring high satisfaction and retention rates.

HOUSEKEEPER

Florida Hospital
10.2017 - 01.2018
  • Cleaned and sanitized multiple rooms daily to maintain high standards of cleanliness.
  • Managed inventory and restocked supplies to ensure efficient workflow.
  • Worked independently and efficiently to complete tasks on time and exceed expectations.
  • Adopted safe cleaning practices and upheld confidentiality to protect guests' privacy.
  • Implemented proper waste disposal protocols to maintain clean and sanitary environment.
  • Utilized eco-friendly cleaning products to reduce environmental impact.
  • Conducted daily rounds to ensure all areas were properly sanitized and organized.
  • Collaborated with team members to address and resolve any environmental hazards promptly.

HOUSEKEEPING

Waste Connections
01.2017 - 10.2017

ENVIRONMENTAL SERVICE AIDE

Tampa General Hospital
05.2015 - 08.2015

Stocker

Walmart
01.2014 - 02.2015
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Education

DIPLOMA -

Stepping Stone
Tampa, FL

Skills

  • Customer Service
  • Customer Care
  • Flexibility
  • Problem-solving
  • Team Work
  • Reliability
  • Type 45 wpm
  • Commercial driving

Timeline

Inventory Scanner

Amazon
08.2024 - 04.2025

Customer Service Representative

Epiq Class Action
12.2023 - 07.2024

CUSTOMER SERVICE REPRESENTATIVE

Computer Generated Solutions, Inc.
03.2020 - 08.2022

DRIVER

Uber
05.2019 - Current

CUSTOMER SERVICE

Concentrix
10.2018 - 05.2019

HOUSEKEEPER

Florida Hospital
10.2017 - 01.2018

HOUSEKEEPING

Waste Connections
01.2017 - 10.2017

ENVIRONMENTAL SERVICE AIDE

Tampa General Hospital
05.2015 - 08.2015

Stocker

Walmart
01.2014 - 02.2015

DIPLOMA -

Stepping Stone

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Terron Oneal