Terry Adkins
Foodland Supermarket Inc
PEARLCITY,HI
1
Certification
40
years of professional experience
Seasoned Store Director with 30+ years leading sales, store operations, inventory oversight, and large teams. Known for improving performance, reducing shrink, and driving consistent results through strategic planning and strong merchandising execution.
Work History
Store Director
31 Years 8 Months- Oversaw sales performance, reviewing trends and adjusting priorities to strengthen store results.
- Directed store operations, ensuring consistent execution of merchandising, inventory, and customer service standards.
- Managed inventory control, reducing shrink through ordering accuracy, cycle counts, and loss prevention practices.
- Led department managers to improve labor planning, staffing coverage, and daily workflow coordination.
- Monitored compliance with food safety, sanitation, and company operating procedures across all departments.
- Developed associates through coaching, performance feedback, and clear accountability expectations.
- Resolved customer concerns promptly, protecting service quality and store reputation.
- Coordinated promotional execution, ensuring pricing, signage, and product availability aligned with merchandising plans.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Managed a team of 200 employees
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Developed 2 new store location from the ground up by hiring and training an efficient team.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Store Manager
8 Years 7 Months- Directed store operations, ensuring consistent customer service and policy compliance.
- Supervised sales associates, scheduled coverage, and resolved daily staffing issues.
- Managed inventory control, receiving processes, and merchandise presentation standards.
- Monitored cash handling, register accuracy, and shortage prevention procedures.
- Evaluated performance, delivered coaching, and supported corrective action processes.
- Trained employees on product knowledge, sales techniques, and operational expectations.
- Coordinated promotional execution, pricing updates, and planogram compliance.
- Maintained safety standards, loss prevention practices, and store cleanliness requirements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma
Skills
Store operations
Retail management
Inventory oversight
Merchandise planning
Product merchandising
Sales leadership
Delegation techniques
Staff leadership
People management
Strategic planning
Inventory management
Brand awareness
Accomplishments
- Supervised team of 200 staff members.
- Hired a number of managers who continue to work for Foodland
- Trained a number of new and experienced managers
- Trained a number of managers to become store Directors
- Increased sales by 8% by coaching department managers on new merchandising standards.
- Managed a store for the last 8 years doing over 40 million a year
- Managed #2 sales store in the company for the last 8 years
- open a brand new store in 2001 and a second location in 2019 and still managing same store
Certification
- Assistant Manager of the year Payless drug stores
- Liquor commission card to sell liquor on premises
Timeline
Store Director
Foodland Supermarket Inc
03.1995 - CurrentRead More
Store Manager
Payless Drugs Stores
08.1986 - 03.1995Read More
Mckinley High School
High School Diploma
Read More